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Customer Care Specialist/Receptionist - Jaguar Land Rover South Dade
Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Training and Development
Retirement Plan
flexible scheduling
Job Description
Jaguar Land Rover South Dade is a premier automotive dealership located in Palmetto Bay, Florida. Known for its exceptional customer service and comprehensive vehicle offerings, this dealership specializes in the sales, maintenance, and service of luxury Jaguar and Land Rover vehicles. With a commitment to quality and customer satisfaction, Jaguar Land Rover South Dade has established itself as a trusted name in the automotive industry in the South Florida region. The dealership prides itself on fostering a welcoming environment where customers receive personalized attention and expert advice, making it a top choice for luxury automobile enthusiasts and everyday drivers alike.Show More
Job Requirements
- High school graduate or general education degree (GED)
- One year of customer service oriented experience in a position with high walk-in traffic
- Intermediate level competency using Microsoft Office Suite
- Bilingual in English and Spanish
- Polished, professional appearance
- Highly reliable and punctual
Job Qualifications
- High school diploma or equivalent
- Proven experience in customer service roles with high walk-in traffic
- Proficiency in Microsoft Office Suite
- Strong interpersonal and communication skills
- Ability to handle multiple tasks in a fast-paced environment
- Bilingual in English and Spanish
- Professional appearance and demeanor
- Reliable and punctual work ethic
Job Duties
- Operate telephone switchboard to answer, screen, or forward calls, providing information and taking messages
- Greet persons entering the premises in a cheerful upbeat manner, determine nature and purpose of visit, and direct or escort them to specific destinations
- Assist in uploading factory parts invoices
- Assist in uploading / reviewing dealer tire invoices to DI
- Process vendor invoices for parts (creating purchase orders and submitting for payment)
- Provide and deliver the highest standards of service to our customers and provide assistance as needed
- Work closely with salesperson
- Transmit information or documents to customers, using computer, mail, or fax
- Hear and resolve complaints from customers or the public
- Provide information about the company, such as location of departments or offices, employees within the organization, or services provided
- Collect, sort, distribute, or prepare mail, messages, or courier deliveries
- Process and prepare memos, correspondence, or other documents
- Participate in required training
- Keep a current record of staff members' availability
- Maintain lobby or reception area clean, neat and well organized
- Maintain an organized, clean and safe work area
- Comply with company’s policies and procedures
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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