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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $22.02
Work Schedule
Flexible
Day Shifts
Fixed Shifts
Benefits
Wellness Program
Family assistance plan
401k with match
paid volunteer time
Learning and development training
Performance-based incentive
hybrid work schedule
Job Description
ESL Federal Credit Union is a well-established financial institution known for its commitment to providing exceptional member service and innovative financial solutions. As a credit union, ESL prioritizes member satisfaction, community growth, and employee development, making it a respected leader in the banking industry. Their contact center operates six days a week, servicing members with professionalism and dedication from Monday through Saturday, ensuring accessibility and support for a wide range of financial needs. ESL offers a hybrid work model for certain roles, promoting work-life balance and flexibility for employees who consistently meet performance expectations. The company is also dedicated to... Show More
Job Requirements
- High school diploma or equivalency diploma required
- minimum one year customer service or sales experience in a retail or sales environment
- ability to work a set schedule Monday through Saturday with a day off during the week
- flexible to meet current and future business needs
- comfortable with various computer applications
- strong verbal communication skills
- prior banking experience preferred
- ability to maintain professionalism under pressure
Job Qualifications
- High school diploma or equivalency diploma
- minimum one year customer service or sales experience in retail or sales environment
- comfortable with computer applications
- effective verbal communication skills
- ability to identify opportunities to deepen customer relationships
- maintain poise and professionalism under pressure
- prior banking experience preferred
- alignment with ESL's core values, mission, vision, and purpose
Job Duties
- Assist customers via phone channel
- conduct account reviews and transaction processing
- maintain customer profiles accurately
- identify and refer products and services to meet financial needs
- promote and support ESL's digital banking features including site navigation and password resets
- adhere to Contact Center call handling standards
- document customer feedback in the Voice of Customer database
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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