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NORTHSTAR ENERGY LLC logo

Customer Care Specialist

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $19.00 - $21.00
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Work Schedule

Rotating Shifts
On-call
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Benefits

Paid Time Off
sick leave
Medical insurance
Dental Insurance
Vision Insurance
basic life insurance
long-term disability insurance
401k Match
Holidays
Fuel discount
Propane discount
Lubricants discount

Job Description

CityServiceValcon, LLC (CSV) is a well-established company with a rich history dating back to 1932, making it nearly a century old. It has developed a stellar reputation for exemplary customer service. In March 2022, CSV became part of the NorthStar Energy family of companies, which has allowed it further opportunities for growth and innovation. CSV is a market leader in fuel distribution across multiple product lines and offers a diverse range of products such as wholesale ground and aviation fuel programs sourced from top national brands and independent refiners. The company operates several commercial products, including propane, proprietary card lock... Show More

Job Requirements

  • Working knowledge of computers and Microsoft products
  • Recent telephone/receptionist and/or customer service experience
  • Ability to multi-task
  • Ability to stay calm under pressure
  • Willingness to be on-call on a rotating schedule once fully trained
  • Ability to sit for long periods
  • Ability to lift 30-50 lbs
  • Work in moderate noise levels
  • Work with minimum supervision

Job Qualifications

  • Working knowledge of computers and Microsoft products
  • Recent telephone/receptionist and/or customer service experience
  • Ability to multi-task
  • Ability to stay calm under pressure
  • Willingness to be on-call on a rotating schedule once fully trained
  • Ability to work with minimum supervision

Job Duties

  • Operate the phone system to promptly handle all incoming calls, communicating with customers in a professional manner
  • Greet and assist walk-in customers or suppliers in a professional manner
  • Perform data entry of delivery tickets, work orders and other account information as needed
  • Assist in inventory management of products with month-end count, ordering, shipping and receiving to other plants and non-local customers
  • Organize deliveries
  • Perform various clerical functions, including copying, printing, filing, sending/receiving/distributing documents
  • Accept and process payments
  • Other duties as assigned

Job Qualifications

Experience

Mid Level (3-7 years)


Job Location

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