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Customer Care Representative - In Office - LSL
Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $18.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
401(k) retirement plan
flexible spending accounts
health savings accounts
Wellness Program
Paid Time Off
Holiday pay
Paid Maternity Leave
paid paternity leave
Continuing education reimbursement
Employee Discounts
Career development programs
Pay on Demand
Birthday holiday
Job Description
MTM Health is a prominent healthcare logistics company dedicated to providing exceptional personalized transportation and care services to clients who face barriers to accessing healthcare. Operating primarily in Missouri with a focus on the Lake Saint Louis area, MTM Health has built a reputation for exceeding NCQA standards for customer service by fostering a supportive and inclusive environment. The organization places a strong emphasis on innovation, collaboration, and community impact, positioning itself as a leader in breaking down barriers that prevent individuals from receiving timely and effective healthcare. At MTM Health, the company's culture encourages bold ideas, open conversations, and... Show More
Job Requirements
- high school diploma or equivalent
- one year of call center experience
- six months of customer service experience
- proficiency in basic typing and computer navigation
- ability to work onsite at Lake Saint Louis office
- Missouri residency
Job Qualifications
- currently reside in Missouri
- ability to work onsite at Lake Saint Louis office
- minimum one year of call center experience
- at least six months of customer service experience
- basic typing and computer navigation skills
- excellent communication and interpersonal skills
Job Duties
- handle inbound calls from members, clients, and facilities
- manage high call volume including up to 80 calls per day
- provide exceptional customer service by addressing inquiries and resolving issues
- accurately document call details and member information
- assist in navigating computer systems efficiently
- support team collaborations to improve service quality
- escalate complex issues to appropriate departments
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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