Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.36 - $23.80
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k Retirement Plan
Job Description
TBK Bank, a subsidiary of Triumph, is a financial institution dedicated to providing exceptional banking services with a focus on customer success and community engagement. As part of a dynamic team of passionate and driven professionals, TBK Bank combines a mission of doing well financially with doing good socially, striving to deliver excellence with humility. The bank fosters a collaborative and solutions-minded environment where customer service is paramount, and employees are empowered to help customers achieve their financial goals while building lasting relationships. TBK Bank prioritizes a supportive work culture that encourages teamwork and continuous improvement in service delivery. Show More
Job Requirements
- High school diploma or equivalent
- 1-2 years of experience in a banking environment preferred
- 1-2 years of experience in a call center environment
- ability to sit for extended periods
- availability to work Saturday hours (9AM - 1PM CST or 8AM - 12PM MTN)
- excellent listening and communication skills
- adherence to bank policies and regulatory requirements
Job Qualifications
- High school diploma or equivalent
- 1-2 years of experience in a banking environment preferred
- 1-2 years of experience in a call center environment
- strong communication skills
- proficiency in using phone and email for customer interactions
- ability to work in a fast-paced environment
- knowledge of banking products and services is a plus
Job Duties
- Listens, comprehends, resolves, and provides excellent service during every call or email
- keeps management abreast of any significant problems
- adheres to all bank and regulatory requirements and participates in required training
- demonstrates an understanding of TBK Bank products and services
- recognizes opportunities to deepen relationships with core TBK Bank products and services
- proactively assesses and provides suggestions to offer improved service
- processes online account opening applications
- prepares and compiles new customer information in accordance with bank policies and procedures
- performs other duties as assigned
- works mandatory Saturday hours
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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