Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $17.36 - $23.80
Work Schedule
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k
Flexible spending account
Employee Discounts
Job Description
TBK Bank, a proud subsidiary of Triumph, is a respected financial institution committed to serving its customers and communities with a mission to excel in business while positively impacting lives. Known for a culture of collaboration, passion, and solution-oriented thinking, TBK Bank focuses on delivering exceptional customer service underpinned by humility and a commitment to excellence. The bank has built a reputation for fostering an environment where employees work together to achieve both personal and professional growth, contributing meaningfully to the financial wellness of their clientele. With a comprehensive portfolio of products and services, TBK Bank stands as a reliable... Show More
Job Requirements
- High school diploma or equivalent
- 1-2 years of experience in a call center environment
- Ability to sit for extended periods
- Reliable internet and telephone connectivity
- Ability to work Saturday hours
- Good listening and communication skills
- Compliance with bank regulatory standards
Job Qualifications
- High school diploma or equivalent
- 1-2 years of experience in a call center environment
- 1-2 years of experience in a banking environment preferred
- Excellent communication skills
- Ability to handle multiple tasks in a fast-paced environment
- Strong problem-solving and customer service skills
- Familiarity with bank products and services is a plus
Job Duties
- Listens, comprehends, resolves, and provides excellent service during every call or email
- Keeps management abreast of any significant problems
- Adheres to all bank and regulatory requirements and participates in required training
- Demonstrates an understanding of TBK Bank products and services
- Recognizes an opportunity to deepen relationship with core TBK Bank products and services
- Proactive in assessing and providing suggestions to offer improved service
- Processes online account opening applications
- Prepares and compiles new customer information in accordance with bank policies and procedures
- Performs other duties, as assigned
- Works Saturday hours (9AM - 1PM CST or 8AM - 12PM MTN) as required
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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