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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Reimbursement
employee recognition programs
Discounted hotel rates
Job Description
Hilton Grand Vacations is a distinguished company in the vacation ownership industry, renowned for delivering remarkable vacation experiences to its guests. The organization prides itself on its dedication to innovation, quality service, and continuous growth. Headquartered in Orlando, Florida, Hilton Grand Vacations operates predominantly in the hospitality and leisure sector, specializing in timeshare and vacation ownership services. With a diverse team of professionals, the company fosters an inclusive workplace where employees are supported, celebrated, and empowered to thrive. Hilton Grand Vacations has established itself as a leader in the field by offering exceptional opportunities for career advancement, development, and a... Show More
Job Requirements
- High school graduate/GED or equivalent experience
- strong sense of customer service with enthusiastic, upbeat, and professional behavior
- proven comfort operating in fast-paced environments with performance metrics
- dedication to providing positive experiences for customers and co-workers
- eager, self-motivated, and problem solver able to follow defined processes but exercise independent judgment
- excellent oral and written communication skills
- basic digital literacy
- capacity to operate multiple systems simultaneously
Job Qualifications
- High school graduate/GED or equivalent experience
- strong sense of customer service with enthusiastic, upbeat, and professional behavior
- proven comfort operating in fast-paced environments with performance metrics
- dedication to providing positive experiences for customers and co-workers
- eager, self-motivated, and problem solver able to follow defined processes but exercise independent judgment
- excellent oral and written communication skills
- basic digital literacy
- capacity to operate multiple systems simultaneously
- timeshare/hospitality background preferred
- inbound/outbound call center environment experience
- proficient in Microsoft Office including Outlook and Word
Job Duties
- Provide engaging customer service in an inbound call center environment
- receive calls from guests who have pre-paid vacation packages and help them arrange their future travel plans
- respond to direct mail solicitations, email campaigns, and web advertising
- sell package upgrades that align with guest interests and influence guests to book certain property locations or months according to goals
- assist with payments and costs associated with new sales, packages, or upgrades as necessary
- answer calls from visitors requesting date changes, asking about package specifics, and vacation details
- verify all trip and tour specifics related to each package and provide relevant information
- assist travelers with issues before or after departure as part of their trip package
- respect guests' privacy and protect all personal information about the business
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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