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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.50 - $20.75
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401K Matching
Employee stock purchase plan
flexible workplace arrangements
volunteer opportunities
Job Description
ICF is a global advisory and technology services company that delivers comprehensive solutions for the world's most complex challenges. With a strong focus on energy, environment, infrastructure, and health sectors, ICF combines industry expertise with innovative technology to help clients progress toward their goals sustainably and efficiently. Known for its commitment to diversity, collaboration, and professional growth, ICF fosters a workplace where employees thrive by contributing their unique skills in a supportive and dynamic environment.
This particular opportunity is for the role of Energy Efficiency Customer Care Agent situated remotely, specifically for candidates based in New Jersey. The posi... Show More
This particular opportunity is for the role of Energy Efficiency Customer Care Agent situated remotely, specifically for candidates based in New Jersey. The posi... Show More
Job Requirements
- High school diploma
- 2 plus years of professional work experience
- 2 plus years of proficiency with MS Word, Excel and other programs within the MS Office Suite
- Must be able to pass background check with drug screening
Job Qualifications
- High school diploma
- 2 plus years of professional work experience
- Proficiency with MS Word, Excel and other MS Office Suite programs
- Previous sales or customer service experience preferred
- Strong computer skills including data entry and database navigation
- Ability to type 45-50 words per minute
- Strong organizational and analytical skills
- Ability to identify issues, analyze information and develop solutions quickly
- Professional, courteous and cooperative attitude
- Strong team player
- High energy, positive attitude and enthusiasm
- Ability to work independently and in a fast-paced environment
- Willingness to work limited overtime when needed
- Ability to sit for extended periods in a distraction-free environment
- Experience assisting diverse program participants and troubleshooting application requirements
Job Duties
- Handle non-scripted customer interactions via phone, email and software chat application including rebate status, scheduling, and program guidelines discussions
- Conduct professional outreach activities
- Assist customers with energy application inquiries and program questions
- Provide technical assistance and guidance on energy-efficient technologies and practices
- Interface with customers and contractors participating in utility-sponsored programs
- Coordinate and follow up on program quality control activities such as inspections and surveys
- Perform other administrative duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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