Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $22.00
Benefits
Health Insurance
Paid Time Off
Flexible Schedule
Professional Development
Retirement Plan
Job Description
Our company is a reputable and customer-focused organization committed to delivering exceptional service experiences. Recognized for our dedication to quality and customer satisfaction, we operate in a dynamic and fast-paced environment that values teamwork, professionalism, and continuous improvement. We provide a supportive workplace culture where employees are encouraged to grow and develop their skills while contributing meaningfully to our mission. Our goal is to ensure that every interaction with our customers reflects our core values of respect, reliability, and responsiveness. We are currently seeking a full-time Customer Care Agent to join our team under the leadership of the Customer Care... Show More
Job Requirements
- one years' experience
- knowledge and ability in English and grammar
- pleasant telephone voice/manner
- ability to operate simple office equipment
- typing skills preferably 45-55 wpm with 95-100% accuracy
- proven customer support experience
- know 10-key by touch
Job Qualifications
- one years' experience
- knowledge and ability in English and grammar
- pleasant telephone voice/manner
- ability to operate simple office equipment
- typing skills preferably 45-55 wpm with 95-100% accuracy
- proven customer support experience
- know 10-key by touch
- ability to work on a team including with the Customer Service Manager and Director of Operations to ensure proper customer service is delivered
- must have some computer knowledge
- must be able to work with internal office personnel, sales and development representatives, records center personnel, and management
- ability to work with external customers, potential customers, vendors, and suppliers
- able to retain knowledge of service lines, prices, and delivery times
- ability to multi-task, prioritize and manage time effectively
- flexible, spontaneous, and able to deal with the unexpected
Job Duties
- train, explain tasks, and assist in the solution of customer problems
- answer incoming phone calls, faxes, emails and respond to customer requests
- identify and assess customer's needs to achieve satisfaction
- handle complaints and provide appropriate solutions and alternatives within time limits and follow up to ensure resolution
- go the extra mile to engage customers
- key in new box information for all accounts
- data entry including making computerized location changes, assigning customers new departments in the computer, and sending computer input to printer for printouts
- responsible for taking paperwork from the ready to be filed tray and placing it in each customer's folder
- at the end of each month, responsible for storing the previous month's files in VRC boxes
- work on special projects as required by the Customer Service Manager or Director of Operations or as needs arise
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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