Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.25 - $21.75
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
team environment
Professional Development
Flexible Schedule
Job Description
Our company is a dedicated provider of customer service solutions, committed to maintaining a high level of satisfaction among its clientele. We specialize in managing customer interactions and providing comprehensive support across various communication channels. The organization prides itself on its structured approach to customer care, combining team collaboration with advanced data management practices to ensure efficient and effective service delivery. Our team is composed of professionals who are passionate about offering assistance and resolving concerns swiftly, making us a leader in customer relationship management within our industry. We emphasize continuous learning and adaptability to meet the evolving needs of... Show More
Job Requirements
- One (1) years experience
- knowledge and ability in English and grammar
- pleasant telephone voice/manner
- ability to operate simple office equipment
- typing skills (preferably 45-55 wpm) with 95-100% accuracy
- proven customer support experience
- knowledge of 10-key by touch
- ability to work on a team
- computer knowledge
- ability to work with internal and external personnel
- ability to multi-task and prioritize
- flexibility to handle unexpected situations
Job Qualifications
- One (1) years experience
- knowledge and ability in English and grammar
- pleasant telephone voice/manner
- ability to operate simple office equipment sufficiently to perform the job
- typing skills (preferably 45-55 wpm) with 95 - 100% accuracy
- must have proven customer support experience
- must know 10-key by touch
- ability to work on a team including with the Customer Service Manager and Director of Operations to ensure proper customer service is being delivered
- must have some computer knowledge
- ability to work with internal office personnel, sales and development representatives, records center personnel, and management
- ability to work with external customers, potential customers, vendors, and suppliers
- able to retain knowledge of services lines, prices, and delivery times
- ability to multi-task, prioritize and manage time effectively
- flexible, spontaneous, and able to deal with the unexpected
Job Duties
- Train, explain tasks, and assist in the solution of customer problems
- answer incoming phone calls, faxes, emails and respond to customer requests
- identify and assess customer's needs to achieve satisfaction
- handle complaints and provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- go the extra mile to engage customers
- key in new box information for all accounts
- data entry includes making computerized location changes, assigning customers new departments in the computer, and sending computer input to printer for printouts
- responsible for taking paperwork from the ready to be filed tray and placing it in each customer's folder
- at the end of each month, responsible for storing the previous month's files in VRC boxes
- work on special projects as required by the Customer Service Manager or Director of Operations or as needs arise
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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