Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $16.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Travel perks
health benefits
Dental benefits
prescription benefits
vision benefits
wellness programs
401(k) program
Job Description
American Airlines is the largest airline in the world, known for connecting people and communities globally with a comprehensive network of over 6,800 daily flights to 365 destinations. Renowned for its commitment to service excellence and innovation, American Airlines provides a dynamic and inclusive work environment where employee growth and customer satisfaction are top priorities. As an established leader in the aviation industry, the airline emphasizes diversity and inclusion through its 20+ Employee Business Resource Groups, fostering a culture that supports team members to reach their full potential while serving the diverse needs of its customers worldwide.
The Customer Assistance R... Show More
The Customer Assistance R... Show More
Job Requirements
- High school diploma or GED or international equivalent
- Must be 18 years of age or older
- Read, write, fluently speak and understand the English language
- Bilingual language skills may be required in some locations
- Applicable valid driver’s license as required by local authorities
- Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting
- Must fulfill FAA criminal background checks for airport security access
- Must be able to secure appropriate airport authority and/or US Customs security badges
- Must be authorized to work in the U.S.
Job Qualifications
- High school diploma or GED or international equivalent
- Must be 18 years of age or older
- Read, write, fluently speak and understand the English language
- Bilingual language skills may be required in some locations
- Applicable valid driver’s license as required by local authorities
- Completion of pre-employment drug screen and comprehensive background check
- Must fulfill FAA criminal background checks to qualify for airport security access
- Must be able to secure airport authority or US Customs security badges if applicable
- Must be authorized to work in the U.S.
- Working knowledge of Sabre or any Passenger Service System
- Previous face-to-face customer service experience
- Able to work in a fast-paced environment
Job Duties
- Greeting customers when they enter the airport or arrive in the ticket area
- Monitor the ticket counter area to ensure it is in compliance with safety policies and procedures
- Assisting customers with self-service kiosk check-in and kiosk baggage processing
- Servicing and maintaining kiosk machines such as loading paper and cleaning surfaces
- Troubleshooting kiosk technology issues to identify the source of errors
- Communicating with IT about kiosk technology issues that require additional servicing
- Verifying that customers' carry-on baggage complies with FAA/American Airlines policies
- Verifying and clearing travel documents for customers traveling internationally using the Timatic database
- Assisting customers with checked baggage processing including credit card transactions and verifying weight
- Queuing lines in ticket counter areas based on departure times or type of assistance needed
- Accepting and activating customers’ self-tagged baggage at the activation station
- Physically moving baggage throughout the ticket counter area
- Assisting customers with checking assistive devices, sporting equipment, and other oversized items
- Referring customers to customer service agents when appropriate
- Performing clearance and verification of documents at kiosks
- Assisting with the physical movement of non-ambulatory customers
- Assisting unaccompanied minors with boarding and deplaning
- Providing customers with gate information and directions
- Performing paging activities to announce forgotten items or request customers to return to locked bags
- Possibly performing additional related duties as deemed operationally necessary by management
- Reporting to position on time, as scheduled, and at your assigned station
- Completing job-relevant trainings
- Adhering to government regulations and company policies
- Wearing uniforms as required
- Providing quality customer service in accordance with American Airlines guidelines
- Using multiple internal resources and systems during customer interactions
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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