Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $16.00
Work Schedule
Weekend Shifts
Benefits
Travel perks
Health Insurance
Dental Insurance
prescription benefits
vision benefits
wellness programs
401(k) program
Employee assistance program
Pet insurance
Discounts on hotels, cars, cruises
Job Description
American Airlines is the world's largest airline, renowned for its extensive domestic and international network, operating over 6,800 flights daily to 365 destinations globally. As a prominent leader in the aviation industry, American Airlines emphasizes not only operational excellence but also a commitment to employee and customer satisfaction. With a legacy of innovation and superior service, the airline offers numerous opportunities for career growth and personal development within a dynamic and inclusive environment. The company champions diversity and inclusion through its Employee Business Resource Groups, fostering a workplace culture where all team members can thrive and contribute to the organization's... Show More
Job Requirements
- High school diploma or GED or international equivalent
- must be 18 years of age or older
- read, write, fluently speak and understand the English language
- bilingual language skills may be required in some locations
- applicable valid driver’s license as required by local authorities
- completion of pre-employment drug screen, comprehensive background check and/or fingerprinting
- must fulfill FAA criminal background checks for SIDA access
- must be able to secure airport authority and/or U.S. Customs security badges if applicable
- must be authorized to work in the U.S.
Job Qualifications
- High school diploma or GED or international equivalent
- must be 18 years of age or older
- read, write, fluently speak and understand the English language
- bilingual language skills may be required in some locations
- applicable valid driver’s license as required by local authorities
- completion of pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
- must fulfill FAA criminal background checks for airport security identification display areas access
- must be able to secure appropriate airport authority and/or US Customs security badges if applicable
- must be authorized to work in the U.S.
- working knowledge of Sabre or any other Passenger Service System
- previous face-to-face customer service experience
- ability to work in a fast-paced environment
Job Duties
- Greeting customers when they enter the airport or arrive in the ticket area
- monitor the ticket counter area to ensure it is in compliance with safety policies and procedures
- assisting customers with self-service kiosk check-in and kiosk baggage processing
- servicing and maintaining kiosk machines
- troubleshooting kiosk technology issues to identify the source of issues or errors
- communicating with IT about kiosk technology issues that require additional servicing
- verifying that customers’ carry-on baggage complies with FAA/American Airlines policies
- verifying and clearing travel documents for international customers
- assisting customers with checked baggage processing
- queuing lines in ticket counter areas based on departure times or assistance needed
- accepting and activating customers’ self-tagged baggage
- physically moving baggage throughout the ticket counter area
- assisting customers with oversized items
- referring customers to customer service agents when appropriate
- performing clearance and verification of documents at kiosks
- assisting non-ambulatory customers and unaccompanied minors with boarding and deplaning
- providing gate information and directions
- performing paging activities
- possibly performing additional duties as required by management
- reporting to position on time and completing job-relevant trainings
- adhering to government regulations and company policies
- wearing uniforms as required
- providing quality customer service in a professional manner
- using multiple internal resources/systems during customer interactions
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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