Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $16.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Travel perks
health benefits
wellness programs
401(k) program
Employee assistance program
Pet insurance
Discounts on hotels, cars, cruises and more
Job Description
American Airlines is one of the world's largest and most recognized airlines, known for its extensive global network and commitment to customer service excellence. As an established leader in the aviation industry, American Airlines offers its employees diverse opportunities for professional growth, travel benefits, and the chance to be part of a dynamic, inclusive team dedicated to connecting people and places across 365 destinations worldwide. With a strong emphasis on inclusion and diversity, American Airlines fosters a supportive work environment that values each employee's unique contributions and perspectives. Employees enjoy access to comprehensive health benefits starting on day one, wellness... Show More
Job Requirements
- High school diploma or GED or international equivalent
- must be 18 years of age or older
- read, write, fluently speak and understand the English language
- bilingual language skills may be required in some locations
- applicable valid driver’s license as required by local authorities
- completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting
- must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
- must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
- must be authorized to work in the U.S.
Job Qualifications
- High school diploma or GED or international equivalent
- must be 18 years of age or older
- bilingual language skills may be required in some locations
- working knowledge of Sabre or any other Passenger Service System preferred
- previous face to face customer service experience preferred
- ability to work in a fast pace environment preferred
- proficiency in English needed
Job Duties
- Greeting customers when they enter the airport or arrive in the ticket area
- monitor the ticket counter area to ensure it is in compliance with safety policies and procedures
- assisting customers with self-service kiosk check-in and kiosk baggage processing such as printing boarding passes and receipts
- servicing and maintaining kiosk machines including loading paper and cleaning surfaces
- troubleshooting kiosk technology issues and communicating with IT about problems that require additional servicing
- verifying that customers’ carry-on baggage complies with FAA and American Airlines policies
- verifying and clearing travel documents including passports and visas for customers traveling internationally using databases like Timatic
- assisting customers with checked baggage processing, completing credit card transactions, self-tagging, and verifying weight
- managing queues in ticket counter areas based on departure times or type of assistance needed to reduce wait times
- accepting and activating customers’ self-tagged baggage at the activation station
- physically moving baggage throughout the ticket counter area including oversized bags
- assisting customers with checking their assistive devices, sporting equipment, and other oversized items ensuring adherence to policies
- referring customers to customer service agents when appropriate
- performing clearance and verification of documents at kiosks
- assisting with the physical movement of non-ambulatory customers during boarding, deplaning, or movement throughout terminals
- assisting unaccompanied minors with boarding, deplaning, or other transportation
- providing customers with gate information and directions
- performing paging activities at some airports such as announcing forgotten items or asking customers to return to locked bags
- possibly performing additional related duties as operationally necessary
- reporting to position on time as scheduled including mandatory overtime, varying shifts, weekends, and holidays
- completing job-relevant trainings
- adhering to government regulations such as DOT, FAA, TSA
- adhering to company policies, procedures, and performance standards
- wearing uniforms as required by company policy
- providing quality customer service in a professional manner in accordance with American’s guidelines
- using multiple internal resources/systems during customer interactions
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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