Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $16.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Travel perks
health benefits
Dental benefits
vision benefits
wellness programs
401(k) program
Employee assistance program
Job Description
American Airlines is the largest airline in the world, known for its extensive global network connecting 365 destinations with more than 6,800 daily flights. As a leading airline, American Airlines is committed to providing exceptional customer service while fostering an inclusive, diverse, and dynamic workforce. The company values its employees, offering numerous opportunities for career growth, personal development, and travel perks that enrich both work and personal life. With a strong focus on wellness, benefits, and support, American Airlines strives to help team members become the best version of themselves while delivering a world-class travel experience to millions of customers.... Show More
Job Requirements
- High school diploma or GED or international equivalent
- Must be 18 years of age or older
- Fluent in English writing, reading, and speaking
- Bilingual language skills may be required in some locations
- Valid driver’s license as required by local authorities
- Completion of pre-employment drug screen, comprehensive background check, and/or fingerprinting
- Must fulfill FAA criminal background checks for airport security access
- Must be able to secure airport authority and/or US Customs security badges if applicable
- Must be authorized to work in the U.S.
Job Qualifications
- High school diploma or GED or international equivalent
- Must be 18 years of age or older
- Fluent in English writing, reading, and speaking
- Bilingual language skills may be required in some locations
- Valid driver’s license as required by local authorities
- Completion of pre-employment drug screen, background check, and/or fingerprinting
- Fulfill FAA criminal background checks for airport security access
- Ability to secure airport authority and US Customs security badges if applicable
- Authorized to work in the U.S.
- Working knowledge of Sabre or any other Passenger Service System preferred
- Previous face-to-face customer service experience preferred
- Previous experience working in a fast-paced environment preferred
Job Duties
- Greeting customers when they enter the airport or arrive in the ticket area
- Monitor the ticket counter area to ensure safety policies and procedures compliance
- Assist customers with self-service kiosk check-in and baggage processing
- Maintain and service kiosk machines including loading paper and troubleshooting issues
- Communicate with IT for kiosk technology support
- Verify carry-on baggage complies with FAA and American Airlines policies
- Clear travel documents using Timatic database for international customers
- Assist with checked baggage processing including credit card transactions and self-tagging
- Queue lines based on departure times or assistance needed
- Activate customers’ self-tagged baggage
- Physically move baggage in the ticket counter area
- Assist with assistive devices, sporting equipment, and oversized items
- Refer customers to customer service agents as appropriate
- Perform clearance and verification of documents at kiosks
- Help physically move non-ambulatory customers within the airport
- Assist unaccompanied minors with boarding and deplaning
- Provide gate information and directions
- Perform paging activities
- Report to work on time and complete all job trainings
- Adhere to government and company regulations, policies, and performance standards
- Wear company uniforms as required
- Provide quality customer service
- Use multiple internal resources and systems during customer interactions
- Possibly perform additional duties as required by management
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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