Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $16.50 - $1.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Travel perks
health benefits
wellness programs
401(k) program
Employee assistance program
Pet insurance
Discounts on hotels, cars, cruises and more
Job Description
American Airlines is the largest airline in the world, known for its extensive global network and commitment to excellent customer service. With over 6,800 daily flights to 365 destinations, the airline offers an unparalleled reach for passengers and employees alike. As a leading airline, American Airlines prides itself on creating a diverse and inclusive work environment where every team member can thrive, contribute, and grow. The company's dedication to innovation, safety, and quality service has made it a trusted name in the aviation industry.
The role of Customer Assistance Representative at American Airlines is an exciting opportunity ... Show More
The role of Customer Assistance Representative at American Airlines is an exciting opportunity ... Show More
Job Requirements
- High School diploma or GED or international equivalent
- must be 18 years of age or older
- fluently speak, read, write and understand the English language
- bilingual language skills may be required in some locations
- applicable valid driver’s license as required by local authorities
- completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting
- must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA) if applicable
- must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
- must be authorized to work in the U.S.
Job Qualifications
- High School diploma or GED or international equivalent
- must be 18 years of age or older
- fluently speak, read, write, and understand the English language
- bilingual language skills may be required in some locations
- applicable valid driver’s license as required by local authorities
- completion of a pre-employment drug screen, background check, and/or fingerprinting
- must fulfill FAA criminal background checks for unescorted access to airport security identification display areas (SIDA) if applicable
- authorized to work in the U.S.
- working knowledge of Sabre or other Passenger Service Systems
- previous face to face customer service experience
- experience working in a fast-paced environment
Job Duties
- Greeting customers when they enter the airport or arrive in the ticket area
- monitor the ticket counter area to ensure it is in compliance with safety policies and procedures
- assisting customers with self-service kiosk check-in and kiosk baggage processing
- servicing and maintaining kiosk machines
- troubleshooting kiosk technology issues
- communicating with IT about kiosk technology issues
- verifying carry-on baggage compliance with FAA/American Airlines policies
- verifying and clearing travel documents for international customers
- assisting customers with checked baggage processing
- queuing lines in ticket counter areas
- accepting and activating customers’ self-tagged baggage
- physically moving baggage throughout the ticket counter area
- assisting customers with assistive devices and oversized items
- referring customers to customer service agents when appropriate
- performing clearance and verification of documents at kiosks
- assisting non-ambulatory customers as they move through the terminal
- assisting unaccompanied minors with boarding and deplaning
- providing customers with gate information and directions
- performing paging activities
- reporting to position on time and completing job-relevant trainings
- adhering to government regulations and company policies
- wearing uniforms as required
- providing quality customer service in a professional manner
- using multiple internal resources during customer interactions
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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