Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $17.50
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
employer paid basic life insurance
accidental death and dismemberment insurance
voluntary life insurance
health care flexible spending account
Dependent Care Flexible Spending Account
Pre-tax commuter benefits
Post-tax commuter benefits
401(K) retirement savings plan with company match
Paid Time Off
Paid parental leave
short-term disability
long-term disability
Tuition Reimbursement
Employee Discounts
Job Description
Modivcare is a leading provider in the healthcare and social services industry, dedicated to improving the quality of life for individuals by offering solutions that address transportation and social determinants of health. As a company, Modivcare focuses on creating supportive and innovative platforms that connect clients with vital services such as non-emergency medical transportation, home-delivered meals, and other care coordination. The company prides itself on fostering a culture of compassion, reliability, and excellence while supporting communities across the United States with tailored solutions designed to meet diverse needs. Modivcare is committed to ensuring that its services not only meet but... Show More
Job Requirements
- High school diploma or general education degree (GED) required
- zero plus years of relevant experience or an equivalent combination of education and/or experience
- strong verbal and written communication skills
- excellent active listening skills
- proficiency with basic computer tools including Microsoft Word, Excel, and Outlook
- ability to work both independently and collaboratively
- maintains composure and professionalism under pressure
- comfortable managing high call volumes
- demonstrates attention to detail and organizational skills
- positive and enthusiastic attitude
- willingness to learn and adopt new technologies
- ability to understand and follow detailed instructions
Job Qualifications
- High school diploma or general education degree (GED) required
- zero plus years of relevant experience or an equivalent combination of education and/or experience
- strong verbal and written communication skills with a friendly and customer-focused demeanor
- excellent active listening skills to accurately understand and address customer needs
- proficiency with basic computer tools including Microsoft Word, Excel, and Outlook
- ability to work both independently and collaboratively as part of a team
- maintains composure and professionalism under pressure while handling customer inquiries
- comfortable managing high call volumes with politeness and courtesy
- demonstrates attention to detail and organizational skills
- positive and enthusiastic attitude with a passion for delivering excellent service
- willingness to learn and adopt new technologies and processes quickly
- ability to understand and follow detailed instructions and accurately type information
Job Duties
- Assist transportation providers with questions and concerns related to transportation services
- support scheduling, modifying, and canceling reservations as requested
- document details of complaints, incidents, or concerns and escalate them as needed
- refer unresolved grievances to appropriate departments for follow-up and resolution
- provide support for trip corrections, mileage/cost adjustments, cancellations, and retroactive trip documentation according to company policies and procedures
- ensure accurate trip data entry and documentation of all provider interactions
- answer incoming calls on the transportation provider call line and deliver exceptional service
- participate in required meetings and contribute to additional projects or tasks as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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