Curtis Blue Line Customer Service Representative

Auburn, WA, USA|Onsite

Job Overview

Employment Type

Full-time

Hourly

Compensation

Hourly

Range $20.00 - $22.00

Work Schedule

Standard Hours

Benefits

Dental Insurance

Health Insurance

401(k)

Paid Time Off

Vision Insurance

Job Description

Curtis Blue Line is the Law Enforcement Division of L.N. Curtis and Sons, a well-established, privately held family-owned corporation that has been in operation since 1929. With a rich history spanning nearly a century, Curtis Blue Line has become a trusted and respected supplier of law enforcement uniforms and equipment. Operating through nine retail centers located across the Western United States, including Salt Lake City, Utah; West Sacramento, CA; Dublin, CA; Santa Fe Springs, CA; Kent, WA; Tigard, OR; Boise, ID; Gilbert, AZ; and Centennial, CO, the company prides itself on first-class service and friendly, relationship-oriented sales that place the... Show More

Job Requirements

High school diploma
High computer literacy including Outlook Microsoft Office and general software
1+ years of work experience with high-volume data entry
2+ years of experience with face-to-face customer service or customer account management
Ability to quickly understand and articulate all product offerings
Highly organized and detail-oriented
Strong ability to multi-task
Strong team player and able to work well with others
Effective communication skills written and oral
Strong self-starter with a solid work ethic
Demonstrated good judgement and a high degree of integrity
A history of continuing professional and personal development

Job Qualifications

High school diploma
High computer literacy including Outlook Microsoft Office and general software
1+ years of work experience with high-volume data entry
2+ years of experience with face-to-face customer service or customer account management
Strong ability to multitask and stay organized
Effective communication skills both written and oral
Demonstrated good judgement and a high degree of integrity
Strong self-starter with a solid work ethic
Ability to quickly understand and articulate product offerings

Job Duties

Serve as primary point of contact for law enforcement customers and accounts including answering inquiries resolving complaints and providing updates on new products
Learn and gain a thorough understanding of all product offerings such as tactical gear uniforms and body armor
Educate customers on all product offerings
Provide quality face-to-face customer service interactions especially one-on-one
Size customers in-store for uniforms equipment body armor and related items
Accurately create draft and finalize purchase orders according to customer needs
Process customer purchase orders accurately via phone and email
Perform a high volume of order entries quickly and accurately
Continuously build and maintain profitable relationships with customers
Answer incoming phone calls
Maintain cleanliness and stock of showroom floor
Other duties as assigned by management to address and provide effective support of company mission values and goals

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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