Culinary Call Center Assoc - Main Campus - Culinary/Nutrition - Full-Time, 72 hours biweekly, Var...
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $17.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee wellness programs
Professional development opportunities
Employee assistance program
Job Description
Kettering Health is a not-for-profit health care system comprised of 13 medical centers and over 120 outpatient facilities serving the Southwest Ohio community. Committed to excellence, Kettering Health focuses on providing high-quality care across all stages of life, offering a patient-centered approach that transforms the health care experience. With a mission grounded in service, Kettering not only delivers outstanding care but also invests in training the next generation of health care professionals and participates in international outreach programs aimed at improving health outcomes globally. This dedication to service and quality care has established Kettering Health as a trusted leader in... Show More
Job Requirements
- Able to sit for long periods of time in a shared office environment
- Able to communicate effectively and follow oral and written instructions
- Able to answer telephones
- Computer and keyboard skills
- Maintain patient privacy and follow requirements of HIPAA
- Able to maintain near 100 percent accuracy in processing patient meal orders
- Able to describe menu items and diets
- Able to problem solve software and printer malfunctions
Job Qualifications
- High school diploma or GED preferred
- 1 to 2 years call center experience preferred
- Keyboarding skills preferred
- 1 to 2 years of customer service experience preferred
- Able to communicate effectively and follow oral and written instructions
- Able to answer telephones
- Computer and keyboard skills
- Knowledge of patient privacy and HIPAA requirements
Job Duties
- Effectively managing inbound and outbound calls to ensure that call wait times are mitigated
- Accurately managing position paperwork
- Navigating Meals Your Way program to assist patients, family, and staff in ordering meals
- Negotiating with patients to optimize patient satisfaction while adhering to diet orders
- Prioritizing patient calls to optimize patient satisfaction
- Following correct hand hygiene procedures
- Utilizing appropriate scripting and responding to patients, internal and external customers
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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