Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $25.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Paid holidays
Occasional remote work
Professional Development
Job Description
The hiring establishment is a prominent company specializing in the management and support of digital systems across enterprise-wide restaurant operations. This organization is dedicated to advancing the technological infrastructure that supports restaurant inventory management, labor scheduling, catering systems, recipe maintenance, and related digital integrations. As a key player in the food service and hospitality industry, the company leverages cutting-edge digital tools and solutions to streamline operations and enhance efficiency, ensuring that its restaurants remain competitive and deliver exceptional service to customers.
This company values innovation and collaboration, working closely with corporate leadership, IT teams, and operational staff to implement effe... Show More
This company values innovation and collaboration, working closely with corporate leadership, IT teams, and operational staff to implement effe... Show More
Job Requirements
- Bachelor's degree or equivalent experience
- experience in digital systems administration or IT support
- proficiency in English
- excellent communication and customer service skills
- ability to work weekends, holidays and nights as needed
- occasional travel availability
- strong organizational and multitasking abilities
- ability to lift up to 50 lbs
- self-directed and proactive approach
- positive attitude and teamwork mentality
Job Qualifications
- Bachelor's degree or equivalent experience in information technology or related field
- experience with digital restaurant technologies such as Crunchtime, R365, Harri preferred
- strong analytical and problem-solving skills
- excellent written and oral communication skills
- proficiency in English
- bilingual English/Spanish a plus
- customer service experience
- ability to manage multiple projects simultaneously
- experience in vendor management and collaboration with corporate leadership
- experience writing technical documentation and knowledgebase articles
- experience with system user and security administration
Job Duties
- Leads in maintenance and updates to digital restaurant technologies
- collaborates with corporate leadership to identify, evaluate and implement digital technology solutions
- manage relationship with vendors and products
- oversees recipe maintenance
- manage electronic interfaces with distributors to update order guides and bid sheets
- ensure the successful transmission and receipt of electronic orders and invoices
- lead internal troubleshooting of system issues with IT Help Desk
- lead external troubleshooting to resolve reported issues and manage escalation to vendor support
- oversee system administration including user logins and security, restaurants, reporting hierarchies and key system tables
- coordinate installation, testing and evaluation of solutions in a lab environment
- manage deployment of selected solutions to the restaurants
- work with Operations teams to develop effective labor scheduling templates
- support Training teams for development of training materials and system roll-out
- coordinate user acceptance testing and support pilot restaurants
- provide hands-on management and delivery of multiple projects to meet technology and business requirements on time and within budget
- develop knowledgebase articles for Help Desk
- ensure technical documentation is written for reference during troubleshooting and future development
- proactively identify and resolve issues, document and communicate status and escalate as appropriate
- answer calls from restaurant managers regarding system problems or questions
- develop and maintain reports and ad hoc queries
- keep abreast of new technologies and evaluate and report on new initiatives
- maintain confidentiality of sensitive company material and information
- keep manager and key personnel informed of assignment and system status via communication and reports
- provide weekends, holiday and nighttime support as necessary
- occasional travel
- perform other duties as assigned
- ability to quickly learn and maneuver in systems
- maintain strong analytical and problem-solving skills
- be self-directed, highly organized and manage multiple tasks efficiently
- uphold a strong customer service ethic
- demonstrate a positive attitude and teamwork mentality
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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