Job Overview
Employment Type
Temporary
Full-time
Compensation
Type:
Salary
Rate:
Range $48,300.00 - $94,300.00
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Matching 401k
complimentary travel accommodations
No living expenses aboard ship
training programs
Continuous growth opportunities
Job Description
American Cruise Lines is the largest USA-flagged cruise line operating exclusively within the United States. The company specializes in providing unique small ship experiences with its fleet of vessels that accommodate no more than 200 passengers, ensuring an intimate and personalized journey for each guest. With a commitment to sharing America's story aboard the finest American ships, American Cruise Lines emphasizes values of optimism, commitment, patriotism, and merit to create a welcoming and enriching environment for both guests and employees. The company is expanding its fleet with newly constructed vessels, presenting an exciting opportunity for professionals seeking a dynamic role... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in cruise ship or upscale hotel resort entertainment or guest services
- Proficiency in Microsoft Office Suite applications
- Excellent verbal and written communication skills
- Ability to participate in social and entertainment activities
- Strong interpersonal skills
- Strong critical thinking and problem-solving abilities
- Ability to work seven days per week onboard for extended periods
- Must hold a valid Transportation Worker Identification Credential (TWIC)
- Ability to manage multiple tasks simultaneously
- Willingness to perform bartending duties as needed
Job Qualifications
- Cruise ship experience preferred but candidates with upscale hotel resort experience will be considered
- Proficiency in Microsoft Office Suite applications
- Extremely polished speaking and presentation skills required
- Strong interpersonal and social skills required
- Strong critical thinking skills required
- Must possess a strong sense of production and presentation
- Basic knowledge of audio visual equipment required
- Must be enthusiastic, outgoing, confident, and always have a can do attitude
- Excellent time management and attention to detail
- Transportation Worker Identification Credential (TWIC)
Job Duties
- Schedule and execute engaging entertainment, enrichment and activity programs that enhance and elevate the guest experience
- Effectively communicate to guests via the shipboard daily program, television, stage, public address system and one-on-one interaction and socialization
- Socialize with guests at every opportunity including, but not limited to, mealtimes and cocktail hour
- Greet guests as they depart for and return from shore excursions
- Make daily Noon announcement/update
- make every effort to make all public address announcements as the voice of the cruise
- Meet with Excursions Director, Guest Speakers, Guest Instructors and Resident Entertainers at the start of every cruise to review scheduling
- Create the daily Ship to Shore
- Host Officer Introduction and Excursion Briefing
- Assist in the delivery of the Safety Briefing with the Captain
- Ensure lounges are prepared for activities, events, presentations and shows including lounge configuration and audio/visual requirements
- Confirm entertainers 48-hours in advance
- assist entertainers and onboard speakers with audio/visual needs
- Create and update bulletin board daily
- Work with Excursions Director to prepare folders and materials for turnaround day
- Act as company representative at pre-cruise hotels on turnaround day
- Promote onboard sales and brand loyalty by hosting re-booking events
- Oversee proper VIP guest service delivery
- Communicate and report regularly to the Home Office as to the status of the cruise, guest issues and recovery, and the evaluations of Guest Speakers, Instructors and Entertainers
- Perform bartending duties as needed with other management personnel
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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