Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $51,700.00 - $101,100.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Matching 401k
complimentary travel accommodations
No living expenses aboard the ship
training programs
Continuous growth opportunities
Job Description
American Cruise Lines is the largest USA flagged cruise line operating exclusively within the United States. Renowned for its fleet of intimate vessels, each ship accommodates no more than 200 passengers, delivering a unique and personal small ship cruising experience. The company prides itself on its deeply held values of optimism, commitment, patriotism, and merit, which guide every aspect of its operations and crew culture. With a growing fleet that includes newly constructed vessels, American Cruise Lines continues to expand, offering exciting career opportunities for professionals passionate about delivering exceptional guest experiences on the water.
The role of the Cr... Show More
The role of the Cr... Show More
Job Requirements
- High school diploma or equivalent
- Prior experience in cruise ship or upscale hotel/resort entertainment or guest services
- Proficiency in Microsoft Office Suite
- Excellent spoken and presentation skills
- Ability to engage with guests and manage social activities
- Strong interpersonal and critical thinking skills
- Basic knowledge of audio/visual equipment
- Must hold a valid Transportation Worker Identification Credential (TWIC)
- Must have a positive, outgoing and confident personality
- Ability to manage time effectively and pay close attention to detail
Job Qualifications
- Cruise ship experience preferred, but candidates with upscale hotel/resort experience will be considered
- Proficiency in Microsoft Office Suite applications
- Extremely polished speaking/presentation skills required
- Strong interpersonal and social skills required
- Strong critical thinking skills required
- Must possess a strong sense of production and presentation
- Basic knowledge of audio/visual equipment required
- Must be enthusiastic, outgoing, confident, and always have a can-do attitude
- Excellent time management and attention to detail
- Transportation Worker Identification Credential (TWIC)
Job Duties
- Schedule and execute engaging entertainment, enrichment and activity programs that enhance and elevate the guest experience
- Effectively communicate to guests via the shipboard daily program, television, stage, public address system and one-on-one interaction and socialization
- Socialize with guests at every opportunity including, but not limited to, mealtimes and cocktail hour
- Greet guests as they depart for and return from shore excursions
- Make daily Noon announcement/update
- make every effort to make all PA announcements as the voice of the cruise
- Meet with Excursions Director, Guest Speakers, Guest Instructors and Resident Entertainers at the start of every cruise to review scheduling
- Create the daily Ship to Shore
- Host Officer Introduction and Excursion Briefing
- Assist in the delivery of the Safety Briefing with the Captain
- Ensure lounges are prepared for activities, events, presentations and shows (lounge configuration, A/V requirements, etc.)
- Confirm entertainers 48-hours in advance
- assist entertainers and onboard speaker’s A/V needs
- Create and update bulletin board daily
- Work with Excursions Director to prepare folders and materials for turnaround day
- Act as company representative at pre-cruise hotels on turnaround day
- Promote onboard sales and brand loyalty by hosting re-booking events
- Oversee proper VIP guest service delivery
- Communicate and report regularly to the Home Office as to the status of the cruise, guest issues and recovery, and the evaluations of Guest Speakers, Instructors and Entertainers
- Perform bartending duties as needed with other management personnel
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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