Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $51,700.00 - $101,100.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Matching 401k
complimentary travel accommodations
room and board included
training programs
Continuous growth opportunities
Job Description
American Cruise Lines is recognized as the largest USA flagged cruise line in the United States, operating a unique fleet of small passenger vessels. With a strong focus on providing exquisite experiences exclusively within U.S. waters, the company is renowned for its commitment to delivering intimate, authentic American cruising adventures. The fleet ranges across the nation's most scenic rivers, coasts, and inland waterways, offering passengers an unparalleled exploration of America's rich heritage and natural beauty. Established as a leader in the small ship cruise industry, American Cruise Lines combines the comforts of modern amenities with the charm of coastal trave... Show More
Job Requirements
- High school diploma or equivalent
- Prior experience in cruise ship entertainment or upscale hotel/resort guest services
- Proficiency in Microsoft Office Suite
- Polished presentation and speaking skills
- Strong interpersonal communication skills
- Critical thinking and problem-solving abilities
- Knowledge of audio/visual equipment
- Transportation Worker Identification Credential (TWIC)
- Ability to work 7 days per week while onboard
- Willingness to live onboard for 6 to 8 weeks
- Ability to participate in social and guest engagement activities
- Capacity to perform bartending duties when needed
Job Qualifications
- Cruise ship experience preferred, but candidates with upscale hotel/resort experience will be considered
- Proficiency in Microsoft Office Suite applications
- Extremely polished speaking/presentation skills required
- Strong interpersonal and social skills required
- Strong critical thinking skills required
- Must possess a strong sense of production and presentation
- Basic knowledge of audio/visual equipment required
- Must be enthusiastic, outgoing, confident, and always have a can-do attitude
- Excellent time management and attention to detail
- Transportation Worker Identification Credential (TWIC)
Job Duties
- Schedule and execute engaging entertainment, enrichment and activity programs that enhance and elevate the guest experience
- Effectively communicate to guests via the shipboard daily program, television, stage, public address system and one-on-one interaction and socialization
- Socialize with guests at every opportunity including, but not limited to, mealtimes and cocktail hour
- Greet guests as they depart for and return from shore excursions
- Make daily Noon announcement/update
- make every effort to make all PA announcements as the voice of the cruise
- Meet with Excursions Director, Guest Speakers, Guest Instructors and Resident Entertainers at the start of every cruise to review scheduling
- Create the daily Ship to Shore
- Host Officer Introduction and Excursion Briefing
- Assist in the delivery of the Safety Briefing with the Captain
- Ensure lounges are prepared for activities, events, presentations and shows (lounge configuration, A/V requirements, etc.)
- Confirm entertainers 48-hours in advance
- assist entertainers and onboard speaker’s A/V needs
- Create and update bulletin board daily
- Work with Excursions Director to prepare folders and materials for turnaround day
- Act as company representative at pre-cruise hotels on turnaround day
- Promote onboard sales and brand loyalty by hosting re-booking events
- Oversee proper VIP guest service delivery
- Communicate and report regularly to the Home Office as to the status of the cruise, guest issues and recovery, and the evaluations of Guest Speakers, Instructors and Entertainers
- Perform bartending duties as needed with other management personnel
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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