Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $48,300.00 - $94,300.00
Work Schedule
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Matching 401k
complimentary travel accommodations
room and board included
training programs
Continuous growth opportunities
Job Description
American Cruise Lines is the largest USA flagged cruise line operating exclusively within the United States. With a fleet of no more than 200-passenger vessels, the company provides unique, small ship experiences on newly constructed ships that sail American waterways. Known for its commitment to hospitality and high-quality service, American Cruise Lines focuses on sharing America's story aboard the finest American ships. The company prides itself on an environment that values optimism, commitment, patriotism, and merit, creating a workplace where team members are motivated to deliver exceptional guest experiences and embrace the spirit of adventure and discovery.
The r... Show More
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Job Requirements
- Education level not explicitly specified
- Previous cruise or resort management experience preferred
- Ability to work onboard ship for periods of 6 to 8 weeks continuously
- Must be able to work 7 days per week while onboard
- Strong communication and presentation skills
- Must have or be eligible for Transportation Worker Identification Credential (TWIC)
- Ability to engage guests dynamically throughout each cruise
- Must be able to perform multi-tasking including event scheduling, guest interaction, and reporting
- High level of physical stamina and interpersonal skills
- Must be enthusiastic, outgoing, and possess a positive and can-do attitude
- Basic technical knowledge of audio/visual equipment usage
Job Qualifications
- Cruise ship experience preferred, but candidates with upscale hotel/resort experience will be considered
- Proficiency in Microsoft Office Suite applications
- Extremely polished speaking/presentation skills required
- Strong interpersonal and social skills required
- Strong critical thinking skills required
- Must possess a strong sense of production and presentation
- Basic knowledge of audio/visual equipment required
- Must be enthusiastic, outgoing, confident, and always have a can-do attitude
- Excellent time management and attention to detail
- Transportation Worker Identification Credential (TWIC)
Job Duties
- Schedule and execute engaging entertainment, enrichment and activity programs that enhance and elevate the guest experience
- Effectively communicate to guests via the shipboard daily program, television, stage, public address system and one-on-one interaction and socialization
- Socialize with guests at every opportunity including, but not limited to, mealtimes and cocktail hour
- Greet guests as they depart for and return from shore excursions
- Make daily Noon announcement/update
- make every effort to make all PA announcements as the voice of the cruise
- Meet with Excursions Director, Guest Speakers, Guest Instructors and Resident Entertainers at the start of every cruise to review scheduling
- Create the daily Ship to Shore
- Host Officer Introduction and Excursion Briefing
- Assist in the delivery of the Safety Briefing with the Captain
- Ensure lounges are prepared for activities, events, presentations and shows (lounge configuration, A/V requirements, etc.)
- Confirm entertainers 48-hours in advance
- assist entertainers and onboard speaker's A/V needs
- Create and update bulletin board daily
- Work with Excursions Director to prepare folders and materials for turnaround day
- Act as company representative at pre-cruise hotels on turnaround day
- Promote onboard sales and brand loyalty by hosting re-booking events
- Oversee proper VIP guest service delivery
- Communicate and report regularly to the Home Office as to the status of the cruise, guest issues and recovery, and the evaluations of Guest Speakers, Instructors and Entertainers
- Perform bartending duties as needed with other management personnel
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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