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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $56,800.00 - $111,000.00
Work Schedule
Standard Hours
Benefits
competitive daily rate
Health Insurance
Dental Insurance
Vision Insurance
401(k) with match
travel expenses covered
room and board covered
Uniforms covered
training provided
Job Description
American Cruise Lines is the largest USA-flagged cruise line operating exclusively within the United States. With a fleet of no more than 200-passenger vessels, the company offers a unique small ship experience that emphasizes intimate and personalized journeys along America's vast waterways and coastal destinations. Dedicated to sharing America's story on the finest American ships, American Cruise Lines prides itself on its core values of optimism, commitment, patriotism, and merit, which collectively shape the culture, service, and environment for both guests and employees. The company continually expands its fleet with newly constructed vessels, presenting an exciting opportunity for professionals interested... Show More
Job Requirements
- Ability to engage guests throughout each cruise
- superior time management
- ability to manage and solve problems
- sense of urgency in guest, crew, and home office requests
- positive attitude and receptive to continuous performance feedback
- ability to work 7 days per week onboard the ship
- ability to live and work on board a vessel for extended periods
- ability to stand for entire shifts
- ability to frequently lift up to 20 lbs and occasionally up to 50 lbs
- ability to frequently bend, squat and reach
- ability to work outside during inclement weather and maintain balance over wet terrain
- ability to work with frequent sun and heat exposure
- ability to use stairs frequently
- ability to assist in on-board emergencies by climbing ladders and passing through hatches
- ability to work approximately 12 hours per day
- ability to live and perform duties in a constantly moving ship environment
Job Qualifications
- Bachelor’s degree in hospitality, tourism, or event management preferred
- proficiency in Microsoft Office Suite applications
- enthusiasm, confidence, and a can-do attitude
- strong public speaking skills
- strong social skills
- strong critical thinking skills
- strong sense of production and presentation
- basic knowledge of audio/visual equipment required
- excellent time management and attention to detail
- strong knowledge of U.S. geography preferred
- transportation worker identification credential (TWIC)
- ability to perform essential job functions with or without accommodation
Job Duties
- Schedule and execute engaging entertainment, enrichment and activity programs that enhance and elevate the guest experience
- create the Ship to Shore communication
- effectively communicate to guests via the shipboard daily program, stage, public address system and one-on-one interaction and socialization
- be extraordinarily well-versed in the cruising region, ports of call and excursions offered
- confirm and adjust, as necessary, all shore excursions, explorations, adventures and transfers
- greet guests as they depart for and return from shore excursions
- accompany guests on daily excursions as a company representative and brand ambassador
- coordinate, communicate and confirm all logistics with vendors, coach companies, guides, ground operators and entertainers to ensure timely and smooth service
- accommodate guest requests including highly personalized ones such as kayaking, golf tee times, and private transportation arrangements
- socialize with guests at every opportunity including mealtimes and cocktail hour
- make daily midday announcement/update
- present a detailed officer’s introduction and excursions briefing to guests at the beginning of every cruise
- assist in the delivery of the safety briefing with the captain
- ensure lounges are prepared for activities, events, presentations and shows
- meet and greet step-on entertainers
- conduct sound checks and inspect stage set-up
- oversee excursion inventory and invoicing system
- manage launch boat operations with the mate
- purchase morning newspapers in port each day
- oversee and manage the inventory and display of port information collateral
- ensure approved background music is playing in lounges
- create and update bulletin board daily
- coordinate weekly office inventory
- prepare folders and materials for turnaround day
- inform crew members of daily excursion offerings
- monitor and evaluate vendor performance
- oversee company representation at pre-cruise hotels on turnaround day when applicable
- meet with guest speakers and entertainers to review scheduling
- promote on board sales and brand loyalty program
- communicate and report regularly to the Home Office regarding cruise status, excursion counts, guest issues and recovery, entertainment, enrichment and activities
- perform other duties as assigned by the hotel general manager
- perform bartending duties as needed with other management personnel
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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