Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Flexible
Weekend Shifts
Benefits
flight privileges
Discount Program
vacation
Sick Time
floating holidays
medical plan options
Dental Insurance
Vision Insurance
Life insurance
long term disability
401(k)
Paid training
paid parking
Transportation assistance
Annual incentive plan
Job Description
United Ground Express (UGE) is a premier provider of ground handling services within the airline industry, dedicated to supporting a seamless and efficient air travel experience for customers across the United States. As an essential part of United Airlines' network, UGE manages day-to-day airport operations, including passenger services, baggage handling, and operational support ensuring safety, security, and excellence at every touchpoint. UGE prides itself on a strong commitment to quality, customer satisfaction, and team collaboration, fostering an environment where employees are empowered and valued.
The General Manager role at United Ground Express is a pivotal leadership position responsible for the ... Show More
The General Manager role at United Ground Express is a pivotal leadership position responsible for the ... Show More
Job Requirements
- Ability to manage airport operations independently
- Ability to work all shifts including weekends, holidays, and be available 24/7 for operational issues
- Possession and maintenance of a valid US state driver’s license
- Ability to handle stressful and irregular operational situations calmly
- Ability to lift 70 pounds consistently
- Ability to communicate effectively in English both orally and in writing
- Ability to operate computers and radio communication equipment
- Ability to pass all pre-screening clearances applicable
- Flexible availability to work all shifts when necessary
Job Qualifications
- College degree or equivalent work experience
- Previous supervisory experience
- Previous operational or service experience
- Strong leadership skills with ability to motivate and coach
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical thinking
- Organizational and planning skills
- Ability to work in dynamic and fast-paced environments
Job Duties
- Oversee day-to-day operational and financial performance of assigned station
- Monitor performance metrics and initiate corrective actions as necessary
- Ensure compliance with safety and security requirements including checkpoint and government security controls
- Lead by example to deliver exceptional customer service
- Maintain a positive work environment and strong employee relations
- Solicit and respond to customer feedback to enhance travel experience
- Provide coaching and guidance to station team to meet operational goals
- Manage station budget, staffing forecasts, and resource allocation
- Maintain station facilities, equipment, and professional appearance standards
- Ensure compliance with internal audit and station control standards
- Foster strong relationships with airport authorities, vendors, and government agencies
- Manage vendor service contracts
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: