Cross-Utilized Airport Agent - Washington Dulles International Airport (FT)

Arlington, VA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Exact $22.00

Work Schedule

Flexible

Benefits

Health Insurance

Vision Insurance

Dental Insurance

short-term disability

long-term disability

voluntary life insurance

401(k) savings plan

Paid sick leave

vested vacation hours

Non-revenue travel privileges

Paid holidays

overtime pay

Retention bonus

Job Description

Contour Airlines is a reputable and established aviation services company headquartered in Dulles, Virginia. Known for its dedication to providing quality air travel experiences, Contour Airlines has built a strong presence in the regional airline industry with its focus on customer satisfaction, safety, and operational excellence. The company is committed to upholding its core values of integrity, safety, teamwork, and a customer-centric mindset across all facets of its operations. As a full-time employer, Contour offers a competitive salary starting at $22.00 per hour with structured pay increases, along with a variety of comprehensive benefits that demonstrate the company’s investment in... Show More

Job Requirements

high school diploma or ged certification preferred
must be at least 18 years of age
legally authorized to work in the united states
minimum of nine months prior airline or aviation industry experience preferred
valid driver's license with a good driving record
ability to read, write, speak, and understand english fluently
basic proficiency with microsoft office suite products
ability to type a minimum of 30 words per minute
polished and professional interpersonal skills
strong leadership and organizational skills
ability to work flexible schedules including weekends and holidays
must pass pre-employment drug screening and background checks
ability to work on feet for extended periods and lift up to 75 pounds
ability to work in various environmental conditions including extreme weather
ability to operate ground service equipment safely
strong communication skills

Job Qualifications

Must be at least 18 years of age
a minimum of nine months of prior airline or aviation industry experience is preferred
must be legally authorized to work in the United States and able to travel without restrictions
possess a valid driver's license with a good driving record
ability to read, write, speak, and understand English fluently
high school diploma or GED certification preferred
basic proficiency with Microsoft Office Suite including Excel, Outlook, and Word
ability to type at least 30 words per minute
polished and professional interpersonal skills with a positive, customer-focused attitude
strong leadership, organizational, and time management skills
ability to interact effectively with diverse personalities
skilled in managing multiple priorities and deadlines in a fast-paced environment
ability to handle interruptions and changing priorities with flexibility
self-motivated with ability to motivate others
ability to work independently and as part of a team
excellent written and verbal communication skills
must pass required drug screening and background checks
ability to work flexible schedules including early mornings, evenings, weekends, and holidays
comply with safety regulations including OSHA and EPA requirements

Job Duties

Greet and assist all customers in a prompt, friendly, and courteous manner, ensuring a positive travel experience
provide check-in assistance, handle ticketing changes, re-book itineraries, and process special service requests
check and accept passenger baggage, ensuring compliance with airline policies and safety regulations
board and deplane flights, escort passengers to and from aircraft as needed, including assisting unaccompanied minors and passengers with special needs
provide accurate and timely gate information, including flight arrivals, departures, and general inquiries
assist passengers with special needs, resolve customer concerns, and ensure the highest level of customer service
maintain in-depth knowledge of policies and procedures related to unaccompanied minors, law enforcement officers, hazardous materials, and other regulatory requirements
communicate clearly and accurately with passengers, coworkers, flight crews, and vendors to ensure operational efficiency
maintain the safety and security of the ramp area, adhering to all safety procedures and airline policies
monitor passenger safety during boarding and deplaning, providing assistance professionally
marshal aircraft on the ramp, directing and parking all arriving, departing, and towed aircraft
perform ground service equipment checks and report any issues
act as Ground Security Coordinator following company security programs
handle baggage and company materials with care, including frequent lifting and loading
service aircraft including lavatory servicing, potable water refills, window washing, de-icing, and commissary stocking
assist in ramp set-up and equipment storage
perform additional duties as assigned by leadership or management

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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