Cross-Utilized Airport Agent - Charlotte Douglas International Airport (FT)
Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $18.00
Work Schedule
Flexible
Benefits
Health Insurance
Vision Insurance
Dental Insurance
401(k) savings plan
Paid sick leave
Vested vacation
travel privileges
Job Description
Contour Airlines is a well-established aviation services company committed to providing exceptional air travel experiences through a strong focus on integrity, safety, and customer service excellence. Founded with the goal of delivering reliable and efficient regional air transportation, Contour Airlines operates various routes with dedication to passenger satisfaction and operational safety. The company’s culture is built on teamwork, unity, and a strong customer-centric mindset. Contour Airlines values the contribution of each team member and fosters an environment that encourages professional growth and collaboration. As the company continues to expand rapidly, it offers exciting career opportunities that come with comprehensive benefits... Show More
Job Requirements
- High school diploma or GED preferred
- at least 18 years of age
- nine months of prior airline or aviation experience preferred
- legally authorized to work in the United States with no travel restrictions
- valid driver's license with good driving record
- fluent in English
- basic Microsoft Office proficiency
- able to type 30 words per minute
- pass pre-employment and random drug screening
- pass TSA background and criminal history checks
- able to work flexible schedules including weekends and holidays
- comply with all safety and regulatory requirements
- physically able to lift up to 75 pounds and work outdoors in various weather conditions
- able to stand and walk for extended periods
- must be able to ascend/descend stairs frequently
Job Qualifications
- Must be at least 18 years of age
- a minimum of 9 months of airline or aviation industry experience preferred
- legally authorized to work in the United States without travel restrictions
- valid driver's license with a good driving record
- fluent in English with proficiency in Spanish a plus
- high school diploma or GED preferred
- basic proficiency in Microsoft Office Suite including Office 365, Excel, Outlook, and Word
- ability to type at least 30 words per minute
- polished interpersonal skills with customer-focused attitude
- strong leadership, organizational, and time management skills
- excellent written and verbal communication skills
- ability to work effectively both independently and as part of a team
- self-motivated with ability to motivate others
- able to coordinate multiple priorities and manage deadlines
- ability to handle interruptions and changing priorities with flexibility and attention to detail
- pass DOT drug screening and FAA random drug and alcohol testing
- pass TSA-required background, criminal history, and fingerprint checks
- can work flexible schedules including early mornings, evenings, weekends, holidays
Job Duties
- Greet and assist customers in a prompt, friendly, and courteous manner
- provide check-in assistance, handle ticketing changes, and process special service requests
- check and accept passenger baggage ensuring compliance with airline policies
- board and deplane flights assisting passengers including unaccompanied minors and those with special needs
- provide accurate and timely gate information and respond to inquiries
- maintain knowledge of policies related to unaccompanied minors, law enforcement officers, and hazardous materials
- communicate effectively with passengers, coworkers, flight crews, and vendors
- maintain safety and security of ramp areas adhering to all safety procedures and policies
- marshal aircraft on the ramp and assist with parking
- conduct ground service equipment checks and report issues
- perform duties of Ground Security Coordinator in compliance with company security programs
- handle baggage and company materials with care including frequent lifting and loading
- service aircraft including lavatory servicing, potable water refills, de-icing, and stocking
- assist with ramp set-up and proper storage of equipment and baggage
- perform additional duties as assigned by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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