Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $23.00
Work Schedule
Rotating Shifts
Flexible
On-call
Weekend Shifts
Benefits
Travel perks
health benefits
wellness programs
401(k) program
Employee assistance program
Pet insurance
Discounts on hotels, cars, cruises and more
Job Description
American Airlines is the largest airline in the world, known for its extensive global network of flights and commitment to providing safe, reliable, and courteous service to millions of passengers daily. Operating over 6,800 daily flights to 365 destinations worldwide, American Airlines connects people, cultures, and businesses across the globe. The company is deeply invested in the growth and development of its employees, fostering a diverse and inclusive workplace where team members are encouraged to bring their true selves to work. With over 20 Employee Business Resource Groups, American Airlines promotes a vibrant community atmosphere that embraces diversity and inclusion... Show More
Job Requirements
- High school diploma or GED equivalency
- customer service experience
- ability to interact effectively with all levels of management and union groups
- must comply with American Airlines Attendance policy
- ability to work in a highly stressful environment on a daily basis and to prioritize tasks
- ability to exercise sound judgment in making decisions based on information gathered/reviewed
- ability to be flexible and capable of adapting to constant change
- must have cognitive skills to read and understand numbers and letters, and the ability to apply that knowledge
- ability to learn computer applications and apply knowledge
- must be able to handle multiple tasks concurrently
- must work well under pressure and deadlines
- must work with minimal supervision
- must be able to manually complete duties in the event of computer outages
- ability to understand the 24-hour clock and worldwide time zones in daily conversations with crewmembers
- must be able to read and comprehend the Pilot labor agreements and FAR 117 Limitations
- ability to memorize computer entry codes and city codes
Job Qualifications
- High school diploma or GED equivalency
- customer service experience
- associates degree in related field preferred
- 1-2 years airline experience preferred
- operations experience and familiarity with the SABRE/DECS system preferred
- ability to interact effectively with all levels of management and union groups
- must comply with American Airlines Attendance policy
- ability to work in a highly stressful environment on a daily basis and to prioritize tasks
- ability to exercise sound judgment in making decisions based on information gathered/reviewed
- ability to be flexible and capable of adapting to constant change
- must have cognitive skills to read and understand numbers and letters, and the ability to apply that knowledge
- ability to learn computer applications and apply knowledge
- must be able to handle multiple tasks concurrently
- must work well under pressure and deadlines
- must work with minimal supervision
- must be able to manually complete duties in the event of computer outages
- ability to understand the 24-hour clock and worldwide time zones in daily conversations with crewmembers
- must be able to read and comprehend the Pilot labor agreements and FAR 117 Limitations
- ability to memorize computer entry codes and city codes
Job Duties
- Maintains pilot schedules and assignments in accordance with company’s standard operating procedures, Federal Aviation Regulations and Collective Bargaining Agreement
- generates, monitors and interprets various message reports related to pilot schedules
- communicates schedule changes to pilots
- uses different electronic communication methods to interact with team members across various operational functions
- utilizes multiple software programs (FOS, SPP, Microsoft office tools, web browsers, etc.) to monitor and modify pilot schedules
- provides excellent and timely customer service to pilots
- remains current by completing required online and classroom training
- must be able to work all shifts including holidays and weekends in a 24/7 operation
- must be able to work overtime as required, sometimes with little or no advance notice
- assists with on the job training for incoming new hires as required
- successful candidates would be required to complete a one year commitment within Crew Scheduling
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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