Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $23.00
Work Schedule
Rotating Shifts
On-call
Weekend Shifts
Benefits
Travel perks
health benefits
Dental Insurance
vision benefits
wellness programs
401(k) program
Employee assistance program
Job Description
American Airlines is the world’s largest airline and a leader in the aviation industry, known for its extensive global network and commitment to delivering exceptional service to millions of customers each year. Founded over 90 years ago, the company operates thousands of daily flights reaching 365 destinations worldwide. With a robust team-oriented culture, American Airlines prides itself on fostering an inclusive and supportive workplace where innovation and dedication lead to outstanding customer experiences. As a member of the Crew Scheduling Team within the Integrated Operations Division, the company plays a critical role in ensuring operational efficiency and flight safety across... Show More
Job Requirements
- High school diploma or GED equivalency
- Customer service experience
- Ability to work all shifts including weekends and holidays
- Ability to work overtime as needed
- Must comply with American Airlines Attendance policy
- Ability to work in a 24/7 environment
- Ability to handle stressful situations
- Ability to work with minimal supervision
- Ability to complete duties manually during computer outages
- Knowledge of 24-hour clock and global time zones
- Commitment to a one-year term in Crew Scheduling
Job Qualifications
- High school diploma or GED equivalency
- Customer service experience
- Associates degree in related field
- 1-2 years airline experience
- Operations experience and familiarity with the SABRE/DECS system
- Ability to interact effectively with all levels of management and union groups, as needed
- Must comply with American Airlines Attendance policy
- Ability to work in a highly stressful environment on a daily basis and to prioritize tasks
- Ability to exercise sound judgment in making decisions based on information gathered/reviewed
- Ability to be flexible and capable of adapting to constant change
- Must have cognitive skills to read and understand numbers and letters, and the ability to apply that knowledge
- Ability to learn computer applications and apply knowledge
- Must be able to handle multiple tasks concurrently
- Must work well under pressure and deadlines
- Must work with minimal supervision
- Must be able to manually complete duties in the event of computer outages
- Ability to understand the 24-hour clock and worldwide time zones in daily conversations with crewmembers
- Must be able to read and comprehend the Pilot labor agreements and FAR 117 Limitations
- Ability to memorize computer entry codes and city codes
Job Duties
- Maintains pilot schedules and assignments in accordance with Company’s standard operating procedures, Federal Aviation Regulations and Collective Bargaining Agreement
- Generates, monitors and interprets various message reports related to pilot schedules
- Communicates schedule changes to pilots
- Uses different electronic communication methods to interact with team members across various operational functions
- Utilizes multiple software programs (FOS, SPP, Microsoft office tools, web browsers, etc.) to monitor and modify pilot schedules
- Provides excellent and timely customer service to pilots
- Remains current by completing required online and classroom training
- Must be able to work all shifts including holidays and weekends in a 24/7 operation
- Must be able to work overtime as required, sometimes with little or no advance notice
- Assists with on the job training for incoming new hires as required
- Successful candidates would be required to complete a one year commitment within Crew Scheduling
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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