Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $19.50 - $22.50
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Short term disability insurance
long term disability insurance
Life insurance
401(k) retirement plan
Paid Time Off
travel benefits
Job Description
Spirit Airlines is a leading ultra-low-cost carrier known for its commitment to providing affordable air travel while delivering exceptional customer service. As one of the fastest-growing airlines in the United States, Spirit Airlines operates an extensive network of flights that connect passengers to a wide range of domestic and international destinations. The company prides itself on fostering a dynamic corporate culture that values innovation, teamwork, and a passion for redefining the travel experience. Spirit Airlines emphasizes a professional yet friendly work environment, promoting growth opportunities for employees at all levels of the organization. The airline offers competitive salaries and a... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 1 year of customer service experience
- Ability to learn and apply Federal Aviation Regulations and Collective Bargaining Agreements
- Proficiency with Microsoft Outlook, Word, and Excel
- Strong communication and interpersonal skills
- Ability to work collaboratively under high stress
- Ability to complete an intensive 90-day training program
- Availability to work 100% onsite
- Previous crew scheduling or airline experience preferred
- Experience with Sabre Crew Management and Flica Software a plus
Job Qualifications
- High school diploma or equivalent required
- College degree highly preferred
- 1+ years of customer service experience
- Previous crew scheduling or airline experience a plus
- Possess intermediate proficiency with Microsoft Outlook, Word and Excel
- Previous Sabre Crew Management and Flica Software experience desired
- Effective written and verbal communication skills
- Strong computer skills including MS Office products
- Great customer service skills working with internal and external customers
- Must be able to successfully complete intense 90 day training program
- Demonstrated ability to work collaboratively with team members in a demanding, high-stress environment
- Ability to learn, comprehend, and accurately apply FAR and CBA regulations to ensure compliance with regulatory duty and rest rules for crew members
- Able to learn and efficiently use crew scheduling and reservation software
- Must possess superior communication and operational resolution skills with management, crews, labor representatives, and OCC team members
- Strong organizational and prioritization skills in a fast-paced environment
- Must communicate effectively verbally by telephone and in writing
- Must be 100% onsite
Job Duties
- Schedule, monitor, and provide efficient customer service to pilots and flight attendants
- Assign all open flying to crew members while adhering to Federal Aviation Regulations, Collective Bargaining Agreements, and company policy
- Reschedule or assign crews to flights based on direction from Crew Analyst or Supervisor to assure operational reliability
- Interact with Flight Operations and Inflight crew members to communicate scheduling requirements
- Monitor crew member check-in to assure coverage and notify departments for attendance issues
- Receive crew absence notifications and promptly schedule replacement crew
- Book crew deadheads and provide confirmation of record locators to crew members
- Schedule, modify, and confirm crew lodging requirements on layovers and coordinate ground transportation
- Monitor all crew and pairing exception reports and make adjustments accordingly
- Organize and process trip trades in accordance with labor agreements and company policy
- Exercise decision making authority complying with CBA and company policy using resources efficiently
- Perform other responsibilities as assigned adapting to changing workload and emergencies
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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