Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $19.50 - $22.50
Benefits
Medical
Dental
short-term disability
long-term disability
Life insurance
401(k)
Paid Time Off
travel benefits
Job Description
Spirit Airlines is a leading American ultra-low-cost carrier known for its commitment to providing affordable, reliable, and enjoyable air travel experiences to millions of passengers across the United States and beyond. Founded in 1980 and headquartered in Miramar, Florida, Spirit Airlines has established itself as a vibrant and innovative player in the airline industry. With a vast network covering numerous domestic and international destinations, the airline is proud to foster a work environment where teamwork, efficiency, and service excellence are paramount. Spirit's brand identity is built around the motto "More Fly," which encapsulates their philosophy of not only helping people... Show More
Job Requirements
- High school diploma or equivalent
- 1+ years of customer service experience
- ability to work 100% onsite
- strong computer literacy including MS Office
- ability to complete a rigorous 90 day training program
- knowledge or ability to learn FAR and CBA regulations
- effective communication skills
- ability to work under pressure in a fast-paced environment
- willingness to collaborate with diverse team members
- prior experience with airline crew scheduling or Sabre Crew Management software a plus
Job Qualifications
- High School Diploma or equivalent required
- college degree highly preferred
- 1+ years of customer service experience
- previous crew scheduling or airline experience a plus
- possess intermediate proficiency with Microsoft Outlook, Word & Excel
- previous Sabre Crew Management and Flica Software experience desired
- effective written and verbal communication skills
- strong computer skills including MS Office products
- great customer service skills working with internal and external customers
- must be able to successfully complete intense 90 day training program
- demonstrated ability to work collaboratively with team members in a demanding, high-stress environment
- must be able to learn, comprehend, and accurately apply FAR and CBA regulations to ensure compliance with crew member regulatory duty and rest rules
- able to learn and efficiently use crew scheduling and reservation software
- must possess superior communication and operational resolution skills with management, crews, labor representatives and OCC team members
- must be a quick thinker, and be able to organize and prioritize tasks in a fast-paced, operational environment
- must be able to effectively communicate verbally by telephone and in writing
- 100% onsite because connection and collaboration are core to life at Spirit
Job Duties
- Assigns all open flying to crew members while adhering to Federal Aviation Regulations (FAR), Collective Bargaining Agreements (CBA), and company policy
- reschedules or assigns crews to flights based on direction from Crew Analyst or Supervisor to assure operational reliability
- interacts with Flight Operations and Inflight crew members to communicate scheduling requirements
- monitors crew member check-in to assure coverage, and notifies departments for attendance issues
- receives crew absence notifications and promptly schedules replacement crew
- books crew deadheads and provides confirmation of record locators to crew members
- schedules, modifies, and confirms crew lodging requirements on layovers
- coordinates timely ground transportation for crew members to/from hotel and airports
- monitors all crew and pairing exception reports, and makes adjustments accordingly
- organizes and processes trip trades in accordance with labor agreement and company policy
- exercises decision making authority that complies with CBA and company policy while using resources efficiently
- may perform other responsibilities as assigned, with duties and responsibilities adjusting when circumstances dictate (e.g., emergencies, workload changes, rush jobs, or technical developments)
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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