Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $61,000.00 - $84,000.00
Work Schedule
Weekend Shifts
Benefits
Travel perks
health benefits
wellness programs
401(k) program
Employee assistance program
Pet insurance
Discounts on hotels, cars, cruises and more
Job Description
American Airlines is the largest airline in the world, renowned for its extensive global network and commitment to delivering exceptional customer experiences. As a premier airline, it connects passengers to 365 destinations through more than 6,800 daily flights. Known for fostering a diverse and inclusive work environment, American Airlines values its employees and invests in their growth and development through comprehensive benefits, wellness programs, and career advancement opportunities. The company champions innovation and flexibility, enabling team members to thrive professionally while maintaining a healthy work-life balance. Joining American Airlines means being part of a dynamic team dedicated to providing outstanding... Show More
Job Requirements
- High School Diploma or GED equivalent
- Ability to work shift work including weekends and holidays
- Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
- Ability to secure appropriate airport authority and/or US Customs security badges
Job Qualifications
- High School Diploma or GED equivalent
- Current Flight Service, Passenger Service or Passenger Sales experience preferred
- Flight Attendant experience preferred
- Knowledge and experience in American specific systems including SABRE, NAVIA, Case Manager, Attendance and Performance System/FlightCAPs
- Knowledge of Microsoft Office to include Word, Excel, PowerPoint and Outlook
- Excellent interpersonal, planning and organizational skills
- Knowledge of working with a contract labor group
- Ability to effectively coordinate multiple projects simultaneously
- Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
- Ability to secure appropriate airport authority and/or US Customs security badges
Job Duties
- Work on and off par reporting for assigned groups and transition Flight Attendants to Level 2+ when warranted
- Leads all attendance conversations in base and updates APS regularly with documentation
- Processes mitigation in line with contractual and company policy in collaboration with Flight Service Management and local base management
- Acts as local contact for reinstatement and leave policy questions including FMLA and medical leaves
- Supports local base operations and the Association of Professional Flight Attendants (APFA)
- Coaches and counsels Flight Attendants to ensure understanding and compliance with all company and departmental policies, procedures and regulations
- Initiates appropriate corrective action, up to and including dismissal
- Participates in task forces and planning activities to problem solve and plan the future direction of the department
- Supports various initiatives set by Flight Service
- Ability to work shift work, including weekends and holidays
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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