Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $61,000.00 - $84,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Travel perks
health benefits
wellness programs
401(k) program
Employee assistance program
Pet insurance
Discounts on hotels
Cars
Cruises and more
Job Description
American Airlines is a premier airline company known for its extensive global network, connecting passengers to over 365 destinations with more than 6,800 daily flights. As the largest airline in the world, American Airlines prides itself on delivering exceptional customer experiences and fostering a dynamic, inclusive work environment. The company emphasizes career growth, personal development, and flexibility, offering employees the opportunity to travel the world, enhance their skills, and grow professionally while enjoying a supportive and diverse workplace. With a commitment to inclusion and diversity, American Airlines supports over 20 Employee Business Resource Groups that connect team members to customers,... Show More
Job Requirements
- High school diploma or GED equivalent
Job Qualifications
- Current flight service, passenger service or passenger sales experience
- Flight Attendant experience
- Knowledge and experience in American specific systems including SABRE, NAVIA, Case Manager, Attendance and Performance System/FlightCAPs
- Knowledge of Microsoft Office to include Word, Excel, PowerPoint and Outlook
- Excellent interpersonal, planning and organizational skill
- Knowledge of working with a contract labor group
- Ability to effectively coordinate multiple projects at the same time
- Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
- Ability to secure appropriate airport authority and/or US Customs security badges
Job Duties
- Work on and off par reporting for assigned groups and transitions Flight Attendants to Level 2+ when warranted
- Leads all attendance conversations in base and updates APS regularly with documentation
- Processes mitigation in line with contractual and company policy in collaboration with FSM and local base management
- Serve as local contact for reinstatement and leave policy questions including FMLA and medical leaves
- Support local base operations and local APFA
- Coach and counsel Flight Attendants to ensure understanding and compliance of all company and departmental policies, procedures and regulations
- Initiate appropriate corrective action, up to and including dismissal
- Participate in task forces and planning activities to problem solve and plan the future direction of the department
- Support various initiatives set by Flight Service
- Ability to work shift work, including weekends and holidays
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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