Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k plan
Paid Time Off
Employee Discounts
Virtual fitness classes
Job Description
Corpay is a dynamic and forward-thinking company specializing in providing comprehensive financial and operational solutions for businesses across various sectors. Within its diverse portfolio, Corpay includes a lodging line of business under its TA Connections division, dedicated to meeting the accommodation and transportation needs of airline industry clients. This division operates with a strong commitment to efficiency, reliability, and excellent customer service, supporting some of the largest airline clients in the industry. Located in Minneapolis, Minnesota, Corpay's operational base is designed to maintain a high standard of service delivery and operational excellence. The company fosters a positive work environment that... Show More
Job Requirements
- High school diploma or equivalent
- 2 years of crew scheduling, hotel, or customer service experience preferred
- willingness to work onsite at Minneapolis facility
- excellent verbal and written communication skills
- ability to type at least 30 words per minute
- strong computer proficiency with multiple web-based applications
- ability to work under pressure and meet deadlines
- dependable attendance and punctuality
- ability to follow company policies and procedures
- customer service orientation
- problem solving and multitasking skills
- ability to work independently and as part of a team
Job Qualifications
- Must be willing to work onsite, in the office
- excellent communication skills both verbal and written
- strong PC skills with typing speed of at least 30 wpm and strong Internet navigation skills
- ability to learn and navigate multiple PC and web-based applications
- proven ability to provide excellent customer service
- ability to work in an environment with client-driven volumes and activities
- ability to work in a high volume, high pressure, deadline-oriented environment
- ability to work independently and as a contributing team member
- excellent telephone voice in terms of tone, clarity, pronunciation, and proper use of grammar
- strong listening, problem solving, and multi-tasking skills
- 2 years of crew scheduling, hotel, and/or customer service experience is preferred
Job Duties
- Booking hotel accommodations for flight attendants, pilot crews, ad-hoc crews, and other non-crew airline employees
- Handling emergency relocations of crews with the supervisor on shift
- Working closely with client’s crew scheduling and other relevant groups to meet operational requirements
- Communicating with internal departments and management to resolve issues and expedite work
- Monitoring and confirming access to necessary tools, systems, and resources
- Utilizing tools and technology to process, track, and report transactions
- Accurately registering reservations information and approvals in TA Connections system
- Sourcing compliant hotel markets and cities lacking contracted hotels
- Following approval processes for non-compliant hotel options
- Making payments to hotel and transportation vendors per system settings
- Maintaining positive, open, and respectful communication and professional behavior
- Reporting incidents formally to supervisors and HR partners
- Maintaining attendance, punctuality, and adherence to policies
- Supporting account management, IT, billing, and commission collections with research and troubleshooting
- Participating in special projects and other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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