Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Work Schedule
Flexible
Benefits
Retention incentive
Employee referral benefits
Medical insurance
Dental Insurance
Vision Insurance
401k plan
Virtual fitness classes
Paid Time Off
Employee Discounts
Philanthropic support
Fun culture
Job Description
Corpay is a leading global payment solutions company dedicated to streamlining financial processes for businesses and organizations worldwide. Operating within various sectors including travel and expense management, Corpay is committed to providing innovative and efficient solutions to meet the evolving needs of its clients. The company fosters a dynamic work environment where employees are encouraged to bring forward creative ideas and solutions. With a strong focus on customer satisfaction and operational excellence, Corpay has established itself as a trustworthy and forward-looking player in its industry.
The position of Crew Accommodations Onsite Agent is an integral role within Corpay's TA Connect... Show More
The position of Crew Accommodations Onsite Agent is an integral role within Corpay's TA Connect... Show More
Job Requirements
- High school diploma or GED Certificate is required
- A minimum of 3 years’ experience in the hotel/travel industry or a similar role is highly preferred
- Ability to work independently and as a contributing team member
- Strong writing, communication, and negotiation skills
- Ability to interact with clients and business partners both electronically and via telephone
- Available to work shift work and willingness to work long hours during irregular operations
- Flexibility to adjust working schedules and shifts as per client’s requirements (notified in advance)
- Must have reliable transportation to commute to the office as required
- Must have a reliable internet connection and a quiet, dedicated workspace at home in the event of overtime or temporary office closures
- Fluent in English is required
Job Qualifications
- A minimum of 3 years’ experience in the hotel/travel industry or a similar role is highly preferred
- High school diploma or GED Certificate is required
- Excellent interpersonal and client relationship skills
- Strong organizational and multi-tasking skills
- Strong writing, communication, and negotiation skills
- Ability to work independently and as a contributing team member
- Ability to interact with clients and business partners both electronically and via telephone
- Familiarity with hotel sourcing and rate negotiation, maintaining thorough knowledge of the affiliated markets and contractual needs
- Available to work shift work and willingness to work long hours during irregular operations
- Flexibility to adjust working schedules and shifts as per client’s requirements (notified in advance)
- Must have reliable transportation to commute to the office as required
- Must have a reliable internet connection and a quiet, dedicated workspace at home in the event of overtime or temporary office closures
- Fluent in English is required. Additional language is a plus (Italian, German, French, Spanish, Portuguese)
- Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint software
Job Duties
- Booking hotel accommodations for flight attendants, pilot crews, ad-hoc crews and other non-crew airline employees
- Handling emergency relocations of crews that occur at the last minute
- Working closely and in sync with client's crew scheduling and other relevant groups to satisfy all operational requirements and resolve situations that may affect crew members
- Communicating with internal departments and management to resolve problems and expedite work
- Monitoring and confirming access to tools, systems and defined resources needed to perform the job duties as per Standard Operations Procedures, and report issues to shift supervisors
- Effectively utilizing all tools and technology to process, track and report transactions
- Accurately registering all reservation information, agreements, approvals, and background information relevant for future research and troubleshooting
- Sourcing suitable and compliant hotels in markets and cities where our airline clients do not have contracted hotels or when contracted hotels are sold out
- Adhering to process, obtaining approvals and documenting all systems and records, should non-compliant options be secured
- Making payments to hotel and transportation vendors as per system settings (hotel’s contractual payment terms)
- Maintaining a positive environment, open and respectful communication, professional behavior with a CAN DO attitude
- Reporting any incidents in a formal and professional way to your TA Connections supervisor and/or HR partner
- Maintaining impeccable attendance, punctuality, breaks, and adherence to companies’ policies and Employee’s Handbook
- Collaborating with Account Management, IT, Billing, and Commission Collections teams to support data gathering, research, and issue resolution efforts
- Working on special projects and other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.