Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k plan
Virtual fitness classes
Paid Time Off
Employee Discounts
Philanthropic support
Employee Referral Program
Job Description
Corpay is a dynamic company specializing in providing advanced payment solutions and financial services tailored to meet the needs of businesses worldwide. Within its extensive portfolio, the company operates TA Connections, a division dedicated to delivering comprehensive travel and lodging management services. Located in Carmel, Indiana, the Crew Accommodations Onsite Agent position falls under Corpay's Lodging line of business, serving as a vital link in managing accommodations for airline crew members and non-crew airline employees. Corpay prides itself on fostering a collaborative and inclusive work environment, ensuring all employees have the tools and support necessary to excel in their roles... Show More
Job Requirements
- High school diploma or GED certificate
- Minimum of 3 years’ experience in the hotel or travel industry or similar role
- Excellent interpersonal and client relationship skills
- Strong organizational and multi-tasking skills
- Strong writing, communication, and negotiation skills
- Ability to work independently and as a team member
- Ability to interact with clients and business partners electronically and via telephone
- Familiarity with hotel sourcing and rate negotiation
- Available to work shifts and long hours during irregular operations
- Flexibility to adjust working schedules as per client requirements
- Reliable transportation to the office
- Reliable internet connection and quiet workspace at home
- Fluent in English
- Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint
- Willingness to work overtime or on special projects
Job Qualifications
- Minimum of 3 years’ experience in the hotel/travel industry or a similar role is highly preferred
- High school diploma or GED Certificate is required
- Excellent interpersonal and client relationship skills
- Strong organizational and multi-tasking skills
- Strong writing, communication, and negotiation skills
- Ability to work independently and as a contributing team member
- Ability to interact with clients and business partners both electronically and via telephone
- Familiarity with hotel sourcing and rate negotiation, maintaining thorough knowledge of the affiliated markets and contractual needs
- Available to work shift work and willingness to work long hours during irregular operations
- Flexibility to adjust working schedules and shifts as per client’s requirements
- Must have reliable transportation to commute to the office as required
- Must have a reliable internet connection and a quiet, dedicated workspace at home in the event of overtime or temporary office closures
- Fluent in English is required. Additional language is a plus (Italian, German, French, Spanish, Portuguese)
- Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint software
Job Duties
- Booking hotel accommodations for flight attendants, pilot crews, ad-hoc crews and other non-crew airline employees
- Handling emergency relocations of crews that occur at the last minute
- Working closely and in sync with client’s crew scheduling and other relevant groups to satisfy all operational requirements and resolve situations that may affect crew members
- Communicating with internal departments and management to resolve problems and expedite work
- Monitoring and confirming access to tools, systems and defined resources needed to perform the job duties as per Standard Operations Procedures, and report issues to shift supervisors
- Effectively utilizing all tools and technology to process, track and report transactions
- Accurately registering all reservation information, agreements, approvals, and background information relevant for future research and troubleshooting
- Sourcing suitable and compliant hotels in markets and cities where our airline clients do not have contracted hotels or when contracted hotels are sold out
- Adhering to process, obtaining approvals and documenting all systems and records, should non-compliant options be secured
- Making payments to hotel and transportation vendors as per system settings
- Maintaining a positive environment, open and respectful communication, professional behavior with a “CAN DO” attitude
- Reporting any incidents in a formal and professional way to your TA Connections supervisor and/or HR partner
- Maintaining impeccable attendance, punctuality, breaks, and adherence to companies’ policies and Employee’s Handbook
- Collaborating with Account Management, IT, Billing, and Commission Collections teams to support data gathering, research, and issue resolution efforts
- Working on special projects and other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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