Crew Accommodations Agent (Hotel and Tavel)

Miami, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Exact $72,000.00

Work Schedule

Day Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

401k plan

Virtual fitness classes

Paid Time Off

Employee Discounts

Job Description

Corpay is a dynamic company specializing in payment solutions and financial services, dedicated to providing efficient and innovative services to a wide range of industries globally. Within its diverse portfolio, the company operates multiple lines of business including lodging services, where client satisfaction and operational excellence are paramount. Corpay's TA Connections division, focused on crew accommodations, plays a crucial role in ensuring seamless travel and lodging arrangements for airline personnel, reflecting the company’s commitment to superior service and operational support. Located in Dania Beach, Florida, the team benefits from a collaborative office environment equipped with the latest resources and technology,... Show More

Job Requirements

Must be willing to work onsite, in the office
Excellent verbal and written communication skills
Strong PC skills including typing at least 30 wpm and internet navigation
Ability to learn and navigate multiple PC and web applications
Proven customer service experience
Ability to handle high volume and pressure
Ability to work independently and in a team
Clear and professional telephone communication
Strong listening and problem-solving abilities
Preferred 2 years of related crew scheduling, hotel, or customer service experience

Job Qualifications

Must be willing to work onsite, in the office
Excellent communication skills both verbal and written
Strong PC skills with a typing speed of at least 30 wpm and strong internet navigation skills
Demonstrate the ability to learn and navigate multiple PC and web based applications
Proven ability to provide excellent customer service
Ability to work in an environment with client driven volumes and activities
Ability to work in a high volume, high pressure, deadline-oriented environment
Ability to work independently and as a contributing team member
Excellent telephone voice in terms of tone, clarity, pronunciation, and proper use of grammar
Strong listening, problem solving, and multi-tasking skills
2 years of crew scheduling, hotel, and/or customer service experience is preferred

Job Duties

Booking hotel accommodations for flight attendants, pilot crews, ad-hoc crews and other non-crew airline employees
Handling emergency relocations of crews that occur last minute with the Supervisor on shift
Working closely and in sync with client's crew scheduling and other relevant groups to satisfy all operational requirements and resolving situations that may affect crew members
Communicating with internal departments and management to resolve problems and expedite work
Monitoring and confirming access to tools, systems and defined resources needed to perform the job duties as per Standard Operations Procedures, and report issues to shift supervisors
Effectively utilizing all tools and technology to process, track and report transactions
Accurately registering in TA Connections System and applications all reservations information, agreements, approvals, and background information relevant for future research and troubleshooting
Sourcing for suitable and compliant hotel markets and cities where our airline clients don't have contracted hotels or when contracted hotels are sold out
Making payments to hotel and transportation vendors as per system settings (hotel's contractual payment terms)
Maintaining an environment of positive, open and respectful communication, and professional behavior with a 'CAN DO' attitude
Reporting any incidents in a formal and professional way to your TA Connections supervisor on shift and/or to TA Connections HR partner
Maintaining impeccable attendance, punctuality, breaks, and adherence to Companies' policies and Employee's Handbook
Supporting Account Management Team, IT, Billing and Commission Collections departments with data gathering activities, research, and issue troubleshooting
Working on special projects and other duties as assigned

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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