Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $28.00
Work Schedule
Flexible
Benefits
complimentary hotel stays
Food and beverage discounts
Professional development opportunities
Social events
free meals on duty
Employee Discounts
Medical insurance
Dental Insurance
Vision Insurance
Retirement Plan
Job Description
The Beverly Hills Hotel, an iconic establishment situated in the heart of Beverly Hills, California, is renowned worldwide for its timeless luxury, exceptional service, and rich legacy. As part of the prestigious Dorchester Collection, this hotel represents a blend of glamour and tradition, making it a coveted destination for guests seeking an unparalleled hospitality experience. With a reputation for excellence and a commitment to maintaining the highest standards, The Beverly Hills Hotel has cultivated a team of dedicated professionals known as Legends, who embody the culture and values of the brand. These professionals uphold a legacy that transcends the ordinary,... Show More
Job Requirements
- Education to high school level or equivalent
- Relevant experience in guest relations or comparable luxury service environment
- Strong verbal and written English communication skills
- High attention to detail
- Ability to handle physical demands including standing and walking during shifts
- Flexibility in work schedule including peak periods
- Ability to work effectively in a fast-paced team setting
Job Qualifications
- High school diploma or equivalent
- Previous experience in guest relations or luxury hospitality preferred
- Strong communication and interpersonal skills
- Proficiency in English
- Attention to detail
- Ability to work collaboratively in a team environment
- Flexibility to work long hours during peak periods
Job Duties
- Contact guests and travel agents prior to arrival and maintain communication until arrival
- Coordinate pre-arrival requests and create personalized itineraries with concierge and guest relations coordinators
- Manage the elevation of creative amenities and gifts inventory to ensure superior guest experience
- Capture and input institutional knowledge about guests into the NEXUS system
- Assist in creating bespoke recognition stories and planning special occasions
- Report imperfections and coordinate with departments to maintain hotel standards
- Communicate with various departments to ensure seamless service alignment
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: