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Aimbridge Hospitality

Courtyard Worcester - Front Desk Agent

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Exact $17.00
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Work Schedule

Standard Hours
Day Shifts
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Benefits

Daily Pay
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
term life insurance
accidental death and dismemberment insurance
Paid Time Off
Employee assistance program
401k Retirement Plan

Job Description

This establishment is a professional hospitality company dedicated to delivering exceptional guest experiences through attentive service and efficient operations. Known for its commitment to quality and guest satisfaction, the company operates within the hotel industry, focusing on providing welcoming accommodations and seamless customer interactions. With a strong emphasis on teamwork and excellence, it aims to create a positive environment for both guests and employees. The company values dedicated professionals who can contribute to maintaining its reputation for superior hospitality and service quality.

The Front Desk Agent role is a critical position within the hotel, acting as the first poi... Show More

Job Requirements

  • High school diploma or equivalent
  • Experience in a hotel or related field preferred
  • Familiarity with hotel management software and Microsoft Office suite

Job Qualifications

  • High school diploma or equivalent
  • Experience in a hotel or related field preferred
  • Familiarity with hotel management software and Microsoft Office suite
  • Proven ability to deliver exceptional guest service and enhance guest satisfaction
  • Strong verbal and written communication skills
  • Ability to evaluate and resolve guest concerns effectively

Job Duties

  • Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times
  • Effectively convey information and ideas, and address guest inquiries and issues promptly
  • Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns
  • Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs
  • Work with and understand financial information, performing basic arithmetic functions as needed

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location