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Courtyard Worcester - Front Desk Agent

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Exact $18.00
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Benefits

Daily Pay
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
Life insurance
Paid Time Off
Employee assistance program
401k plan

Job Description

Join our dynamic hospitality team as a Front Desk Agent, where you will play a crucial role in delivering an exceptional guest experience. Our establishment is dedicated to providing top-tier service in a welcoming and comfortable environment, making each visit a memorable one for every guest. As a Front Desk Agent, you will be the first point of contact for guests, handling their inquiries, check-in and check-out processes, and any special requests with professionalism and efficiency. This role is integral to the smooth operation of the front desk and overall guest satisfaction.

Our company prides itself on fostering a su... Show More

Job Requirements

  • High school diploma or equivalent
  • Experience in a hotel or related field preferred
  • Familiarity with hotel management software and Microsoft Office suite

Job Qualifications

  • High school diploma or equivalent
  • Experience in a hotel or related field preferred
  • Familiarity with hotel management software and Microsoft Office suite
  • Proven ability to deliver exceptional guest service and enhance guest satisfaction
  • Strong verbal and written communication skills
  • Ability to multitask and prioritize effectively

Job Duties

  • Provide outstanding service to guests maintaining a friendly and warm demeanor at all times
  • Effectively convey information and ideas and address guest inquiries and issues promptly
  • Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns
  • Manage multiple tasks efficiently including handling reservations check-ins and check-outs
  • Work with and understand financial information performing basic arithmetic functions as needed

Job Location

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