Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $21.00
Work Schedule
Standard Hours
On-call
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
Flexible Schedule
Job Description
Standard Air is a well-established company with over 70 years of experience serving commercial and residential HVAC contractors. Throughout its history, Standard Air has built a strong reputation by providing exceptional pre-sale application support and comprehensive post-sales service, ensuring its contractor partners succeed in their projects. With a large inventory of equipment and parts, the company remains committed to quality and reliability, helping customers efficiently meet their HVAC needs. Standard Air's long-standing presence in the HVAC industry highlights its dedication to excellence and customer satisfaction, making it a trusted partner for contractors throughout the region.
Standard Air & Lite... Show More
Standard Air & Lite... Show More
Job Requirements
- high school diploma or equivalent
- five years of customer service experience
- ability to handle multiple tasks and set priorities
- strong verbal and written communication skills
- proficiency in Microsoft Office
- ability to work independently and maintain confidentiality
- knowledge of HVAC systems is helpful but not required
- experience with Epicor P21 or similar ERP systems is a plus
- excellent problem-solving and organizational skills
- commitment to safety and adherence to standards
Job Qualifications
- high school diploma or equivalent
- five years of experience with excellence in customer service in service industry
- experience in HVAC industry is desirable
- knowledge of HVAC systems is helpful but not required
- ability to handle multiple tasks, set priorities, and work independently
- ability to keep essential information confidential
- result-driven and customer-focused
- computer skills with proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)
- knowledge and experience in Epicor P21 or similar distribution ERPs is a plus
- excellent verbal and written communication skills including phone, text, and e-mail
- strong problem solving, negotiating, and analytical skills
- attention to detail and accuracy
- excellent organizational and customer service skills
Job Duties
- maintains a neat counter area, replenishes stock on store shelves and updates showroom displays
- maintains accurate bin maintenance
- supports outside sales and product managers
- participates in after-hours rotation
- follows and adheres to all safety, health, security, and environmental standards
- meets and greets customers at the point of sale with service, respect, and knowledge
- collects customer's information for account maintenance using company-provided systems
- prepares and stages orders for customer will call
- contacts customers regarding arrivals of items on order or backorder
- provides prompt and courteous service for all customers and potential customers of the branch
- actively engages in ongoing customer service training and skill development
- processes requests for quotes and orders including web orders without error via phone, text, and or e-mail
- initiates and expedites RC direct parts orders for quicker availability
- initiates Return Material Authorizations
- reviews open orders, open quotes, and open RMA reports
- prepares shipments of UPS/FedEx and LTL including bill of ladings
- effectively communicates features and benefits of HVAC products and actively promotes our products
- prepares paperwork for non-Carrier parts warranty submissions
- reviews and submits SCA warranty forms for Carrier parts
- inspects freight damage claims by customer prior to submission to product manager
- plans, organizes, and prioritizes daily work
- demonstrates effective interpersonal skills, professionalism, time management, confidentiality, and good decision-making
- maintains positive working relationships with all employees, management, and customers
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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