Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $21.00
Work Schedule
On-call
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
Flexible Schedule
Job Description
Standard Air has been a trusted provider of HVAC products and support for over 70 years, serving both commercial and residential HVAC contractors with a strong commitment to quality and customer service. This well-established company has built its reputation on a foundation of comprehensive pre-sale application assistance and dedicated post-sales support, ensuring contractor-partners have access to a large inventory of equipment and parts necessary to complete their projects efficiently. With decades of experience in the HVAC industry, Standard Air continues to grow by fostering strong relationships with contractors and promoting a culture of dedication among its employees. The company’s focus... Show More
Job Requirements
- Minimum of a high school diploma or equivalent
- at least five years of customer service experience in the service industry
- ability to multitask, prioritize, and work independently
- strong communication skills both verbal and written
- proficiency in Microsoft Office
- confidentiality in handling essential information
- customer-focused and results driven
- experience or knowledge of HVAC systems is a plus
- problem solving and analytical skills
- ability to maintain positive relationships with coworkers and customers
Job Qualifications
- Minimum of a high school or equivalent level of formal education
- five years of experience with excellence in customer service in the service industry
- experience in HVAC industry is desirable
- knowledge of HVAC systems is helpful but not required
- must be able to handle multiple tasks, set priorities and work independently and keep essential information confidential
- result-driven and customer-focused
- computer skills with proficiency in Microsoft Office (Outlook, Excel, Word, and PowerPoint)
- knowledge and experience in Epicor P21 or similar distribution ERPs is a plus
- excellent verbal and written communication skills including phone, text, and e-mail
- strong problem solving, negotiating, and analytical skills with attention to a high level of attention to detail and accuracy
- excellent organizational and customer service skills
Job Duties
- Maintains a neat counter area, replenishes stock on store shelves and updated showroom displays
- maintains accurate bin maintenance
- supports outside sales and product managers
- participates in after-hours rotation
- follows and adheres to all safety, health, security, and environmental standards
- meets and greets customers at the point of sale with service, respect, and knowledge
- collects customer’s information for account maintenance using company-provided systems
- prepares and stages orders for customer will call
- contacts customers regarding arrivals of items on order/backorder
- provides prompt and courteous service for all customers and potential customers of the branch
- actively engages in ongoing customer service training and skill development
- processes requests for quotes and orders including web orders without error via phone, text, and or e-mail
- initiates and expedites RC direct parts orders for quicker availability
- initiates Return Material Authorizations
- reviews open orders, open quotes, and open RMA reports
- prepares shipments of UPS/FedEx and ltl including bill of ladings
- effectively communicates features and benefits of HVAC products and actively promotes our products
- prepares paperwork for non-Carrier parts warranty submissions
- reviews and submits SCA warranty forms for Carrier parts
- inspects Freight Damage claims by customer prior to submission to product manager
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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