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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $47,300.00 - $70,800.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible schedule
Job Description
JW Marriott Turnberry Miami Resort & Spa is a luxury hotel and resort located in Miami, Florida, known for its exceptional service, elegant ambiance, and world-class amenities. As part of the Marriott International portfolio, the resort offers a refined hospitality experience catering to both leisure and business travelers. The establishment prides itself on providing guests with a unique blend of comfort, sophistication, and attentive service in a stunning location. The resort includes a variety of dining options, from casual to fine dining, coupled with luxurious accommodations and recreational facilities including golf courses, spa, and event spaces.
The role of Ge... Show More
The role of Ge... Show More
Job Requirements
- Professional demeanor appropriate for a luxury environment
- minimum 3 years experience in a leadership role in a food and beverage environment
- effective in providing effective customer service and ability to increase profits
- effective at listening to, understanding, and clarifying the concerns and issues raised by guests and members
- ability to thrive in a busy, fast-paced team environment as well as work independently and prioritize tasks effectively
- basic computer knowledge (Micros or other POS Systems)
- ServSafe & TIPS (Training for Intervention Procedures) certificate required
Job Qualifications
- High school diploma or GED
- 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- ability to communicate in the English language
- second language is a plus
- knowledge of hotel food and beverage operations
- knowledge of basic food handling policies and procedures as well as the techniques and equipment for preparing and presenting food products for consumption, including storage/handling techniques, proper chemical handling, and sanitation standards
- ability to work with and understand financial information and data and basic arithmetic functions
- experience using computers and software programs such as Microsoft Office (Word, Excel, and Outlook)
Job Duties
- Manage the day-to-day operations, ensure quality standards, and meet the expectations of guests daily
- perform daily walk-through of restaurant, bar/lounge to ensure full compliance with Department of Health regulations and JW Marriott Turnberry Miami Resort & Spa standards
- handle guest concerns in a timely manner
- understand Associate positions well enough to perform duties in associates absence
- review staffing levels to ensure that guest service, operational needs and financial objectives are met
- menu knowledge (breakfast, lunch, dinner, bar, and wine pairing)
- develop specific goals and plans to prioritize, organize, and accomplish work
- ensure Associates receive on-going training to understand guest expectations
- manage service delivery in restaurant to ensure excellent service from point of entry to departure (e.g., greeting from host/hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment and invitation to return)
- oversee the financial aspects of the department including purchasing and payment of invoices
- ensure property policies are administered fairly and consistently
- manage the production of the payroll, reports, forecasts, inventory and budget for food and beverage operations
- promote and maintain good employee relations between kitchen, stewarding and dining room Associates
- recruit, interview, and hire Associates
- conduct performance appraisals, coach and counsel, progressive corrective action, motivate, develop, and train
- ensure all daily rehearsal meetings are conducted
- participate in departmental meetings and communicate a clear and consistent message regarding the departmental goals to produce desired results
- perform any other reasonable duties as required by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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