Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $39,200.00 - $72,800.00
Work Schedule
Standard Hours
Fixed Shifts
Benefits
Health Insurance
Welfare insurance
retirement programs
Parental leave
Adoption assistance
Wellbeing resources
Travel Discounts
Job Description
American Express Global Business Travel (Amex GBT) is a leading business travel management company that strives to leverage travel as a force for good. The company offers its employees an inspirational and inclusive workplace where collaboration and respect for individual voice are paramount. Amex GBT is dedicated to fostering a culture where colleagues can thrive professionally and personally while making a positive impact on the global travel industry. The company supports its employees with flexible benefits, career development opportunities, and inclusive initiatives that emphasize wellbeing, diversity, and empowerment.
This role is part of the Amex GBT Global Customer Operations te... Show More
This role is part of the Amex GBT Global Customer Operations te... Show More
Job Requirements
- Comfortable working any 8-hour assigned shift Monday-Friday 5:00am-6:00pm Pacific Standard Time
- High school diploma or equivalent
- Previous experience in corporate travel counseling
- Proficiency with Global Distribution Systems or willingness to learn
- Strong communication skills
- Ability to multitask and handle multiple computer applications
- Reliable internet connection and suitable home work environment
- Legal authorization to work in the United States
Job Qualifications
- Previous experience as a corporate travel counselor
- Understanding of fares and ticketing rules for car, air, and hotel reservations
- Passion for excellence in corporate client service
- Native Sabre proficiency preferred but not required
- Basic computer navigation skills
- Professional written and verbal communication skills
- Ability to resolve client issues independently
- Positive attitude towards teamwork and openness to feedback
Job Duties
- Arrange and change domestic and international business travel for air, ground, rail, and lodging accommodations
- Use various Global Distribution Systems including native Sabre and Amadeus
- Communicate effectively with customers via phone and email
- Act as a trusted consultant by using travel expertise to provide and sell additional services to clients while adhering to travel policies
- Work individually and as a team to meet business goals including customer satisfaction, call adherence, and service metrics
- Resolve client issues quickly and independently
- Collaborate with team members to deliver creative and timely travel solutions
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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