CORPORATE TRAVEL CONSULTANT - AFTER HOURS/WEEKENDS ONLY
Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Range $23.00 - $1.00
Work Schedule
Flexible
Weekend Shifts
Benefits
401(k)
Paid Time Off
remote work opportunity
Flexible Schedule
Premium weekend pay
Job Description
ADTRAV Travel Management, founded in 1977, stands as a leader in the travel management industry with over four decades of expertise in serving corporate, government, vacation, group, meetings, and incentive travel programs throughout the United States. Renowned for its steady growth and commitment to excellence, ADTRAV has earned its position as one of the top business travel management companies in the nation. The company is dedicated to delivering personalized and innovative travel solutions that meet the complex needs of its diverse client base, which includes businesses, government agencies, and individual travelers. ADTRAV’s comprehensive service approach and its ability to manage... Show More
Job Requirements
- High school diploma or equivalent
- minimum 2 years experience booking domestic and international travel
- proficiency with Sabre GDS system
- knowledge of travel industry codes and regulations
- strong computer literacy and typing skills
- excellent customer service capability
- ability to work remotely
- weekend availability including specified time blocks
- ability to pass background and security checks
- ability to maintain confidentiality
- strong communication skills
- self-motivated and organized
- able to multitask technology platforms
- able to work under minimal supervision
- able to sit for extended periods
Job Qualifications
- High school diploma or equivalent
- at least 2 years of experience booking domestic and international travel
- experience using a GDS system, Sabre required, Amadeus a plus
- highly knowledgeable of city, airline, hotel, and car rental codes
- knowledgeable of government travel requirements, visas, and passports
- understanding of federal travel regulations, Fly America Act and Open Skies Agreement
- strong computer and typing skills including ability to navigate quickly between programs and use shortcut keys
- demonstrated experience learning and using technology, and ability to use multiple applications and monitors simultaneously
- ability to consistently deliver excellent customer service internally and externally
- experience with Microsoft Office suite including Outlook, Word, Excel
- excellent English written and verbal communication skills
- excellent listening skills with ability to respond to traveler needs and clarify as needed
- strong attention to detail with emphasis on accuracy and quality
- highly self-motivated
- strong organizational and problem-solving abilities
- ability to communicate ideas clearly and concisely and be open to feedback
- able to present a professional and positive demeanor with customers and work cooperatively
- able to work remotely and meet home-office requirements
- able to sit and work at a computer for extended periods without leaving the work area
- able to maintain confidentiality of company and client information
- able to work a weekend-only schedule including Saturday and Sunday, 6 am to 7 pm CT or 7 am to 8 pm CT
- able to obtain security clearance as required
- able to successfully pass credit, criminal, and employment background checks
Job Duties
- Answer calls and emails promptly from clients who are requesting new travel arrangements or changes to existing itineraries
- utilize Sabre to book and issue airline, hotel, car, and other reservations, accurately and efficiently
- maintain sufficient account knowledge to assist clients without delay
- check queues daily to ensure accuracy and that all issued tickets are complete
- maintain service non-stop programs such as preferred vendors, Waiver/Favors, RezCritiques, and Vacation Referrals
- provide travel expertise to clients
- send quotes for international travel
- break rules down to see if there are restrictions or are non-refundable, understand open skies and FAA rules
- meet KPIs as outlined by management, including maintaining consistent attendance and adherence to the schedule
- communicate with airlines on flight changes, seating, and upgrades and provide updates to the client as needed
- follow ADTRAV policies, procedures, and approved workflows on how to service travelers
- provide excellent customer service in every interaction with travelers showing empathy and ability to identify and solve traveler issues
- communicate effectively with other agents and employees to solve problems, gather information, and service travelers
- become knowledgeable in ADTRAV's industry and customer base
- participate in ongoing training to continuously build knowledge and skills in the industry
- represent ADTRAV by embracing the company values and maintaining effective working relationships with employees, partners, vendors, and clients
- adhere to company policies and procedures
- other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)