CORPORATE TRAVEL CONSULTANT - AFTER HOURS/WEEKENDS ONLY
Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Range $23.00 - $1.00
Work Schedule
Flexible
Weekend Shifts
Benefits
401(k) Plan
Paid weekend premium
flexible scheduling
remote work opportunity
ongoing training
Professional Development
Supportive team environment
Job Description
ADTRAV Travel Management, established in 1977, is a highly respected travel management company with over 40 years of extensive experience in providing personalized and comprehensive travel services. Operating primarily in the United States, ADTRAV specializes in managing corporate, government, vacation, group, meetings, and incentive travel programs. Over the decades, ADTRAV has cultivated a reputation for excellence and reliability, undergoing steady growth and earning a position among the top business travel management companies within the nation. The company prides itself on delivering tailored travel solutions that fit the unique demands of its diverse clientele with utmost professionalism and efficiency.
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Job Requirements
- High school diploma or equivalent
- Minimum 2 years of experience booking domestic and international travel
- Experience using Sabre GDS system
- Strong knowledge of travel industry codes and regulations
- Ability to work every weekend with a flexible shift schedule
- Strong computer skills including multi-application usage
- Excellent communication and listening skills
- Ability to deliver exceptional customer service consistently
- Ability to work remotely and maintain confidentiality
- Ability to pass background, credit, and security clearance checks
Job Qualifications
- High school diploma or equivalent
- At least 2 years of experience booking domestic and international travel
- Complex international travel experience is a plus
- Experience using a GDS system
- Sabre required, Amadeus a plus
- Highly knowledgeable of city, airline, hotel, and car rental codes
- Knowledgeable of government travel requirements, visas, and passports
- Understanding of federal travel regulations, Fly America Act, and Open Skies Agreement
- Strong computer and typing skills
- demonstrated experience learning and using technology
- Ability to use multiple applications and monitors simultaneously
- Ability to consistently deliver excellent customer service
- Experience with Microsoft Office suite (Outlook, Word, Excel)
- Excellent English written and verbal communication skills
- Excellent listening skills
- Strong attention to detail
- Highly self-motivated and able to manage multiple priorities with minimal supervision
- Strong organizational and problem-solving abilities
- Ability to communicate ideas clearly and accept feedback
- Professional and positive demeanor
- Ability to work remotely and meet company home-office requirements
- Able to sit and work at a computer for extended periods
- Able to maintain confidentiality
- Able to work weekends only schedule
- Able to obtain required security clearance
- Able to successfully pass credit, criminal, and employment reference background checks
Job Duties
- Answer calls and emails promptly from clients who are requesting new travel arrangements or changes to existing itineraries
- Utilize Sabre to book and issue airline, hotel, car, and other reservations, accurately and efficiently
- Maintain sufficient account knowledge to assist clients without delay
- Check queues daily to ensure accuracy and that all issued tickets are complete
- Maintain service non-stop programs such as preferred vendors, Waiver/Favors, RezCritiques, and Vacation Referrals
- Provide travel expertise to clients
- Send quotes for international travel
- break rules down to see if there are restrictions or are non-refundable, understand open skies and FAA rules
- Meet KPIs as outlined by management including maintaining consistent attendance and adherence to the schedule
- Communicate with airlines on flight changes, seating, and upgrades and provide updates to the client as needed
- Follow ADTRAV policies, procedures, and approved workflows on how to service travelers
- Provide excellent customer service in every interaction with travelers
- show empathy and be able to identify and solve traveler issues
- Communicate effectively with other agents and employees to solve problems, gather information, and service travelers
- Become knowledgeable in ADTRAV's industry and customer base
- Participate in ongoing training to continuously build knowledge and skills in the industry
- Represent ADTRAV by embracing the company values and maintaining effective working relationships with employees, partners, vendors, and clients
- Adhere to company policies and procedures
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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