CORPORATE TRAVEL CONSULTANT - AFTER HOURS/WEEKENDS ONLY
Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $23.00 - $1.00
Work Schedule
Flexible
Weekend Shifts
Benefits
401(k)
Job Description
ADTRAV Travel Management, established in 1977, is a highly respected company with over four decades of experience in providing travel management solutions. Specializing in corporate, government, vacation, group, meetings, and incentive travel programs across the United States, ADTRAV has cultivated a strong reputation for excellence and reliability. Over the years, ADTRAV has experienced steady growth, positioning itself as one of the top business travel management companies in the country. The organization is dedicated to delivering tailored travel services that meet the complex needs of its diverse client base, which includes businesses, government entities, and individual travelers. Their extensive knowledge in... Show More
Job Requirements
- High school diploma or equivalent
- minimum 2 years of experience booking domestic and international travel
- proficiency in GDS system, primarily Sabre
- knowledge of city, airline, hotel, and car rental codes
- familiarity with government travel requirements, visas, and passports
- understanding of federal travel regulations such as Fly America Act and Open Skies Agreement
- strong computer skills
- capability to operate multiple software applications
- excellent customer service skills
- proficiency in Microsoft Office
- strong communication and listening skills
- attention to detail
- self-motivation and ability to multitask
- organizational and problem-solving skills
- effective communication
- professional demeanor
- ability to work remotely
- ability to work extended hours at a computer
- confidentiality maintenance
- weekend-only availability
- ability to obtain security clearance
- successful completion of credit, criminal and employment background checks
Job Qualifications
- High school diploma or equivalent
- at least 2 years of experience booking domestic and international travel
- experience using a GDS system, Sabre required, Amadeus a plus
- highly knowledgeable of city, airline, hotel, and car rental codes
- knowledgeable of government travel requirements, visas, and passports
- understanding of federal travel regulations including Fly America Act and Open Skies Agreement
- strong computer and typing skills
- demonstrated experience learning and using technology and ability to use multiple applications simultaneously
- ability to deliver excellent customer service
- experience with Microsoft Office suite
- excellent English written and verbal communication skills
- excellent listening skills
- strong attention to detail
- highly self-motivated and able to manage multiple priorities
- strong organizational and problem-solving abilities
- ability to communicate ideas clearly and concisely
- professional and positive demeanor
- ability to work remotely
- able to sit and work at a computer for extended periods
- able to maintain confidentiality
- able to work a weekend-only schedule
- able to obtain security clearance
- able to pass credit, criminal, and employment background checks
Job Duties
- Answer calls and emails promptly from clients requesting new travel arrangements or changes to existing itineraries
- utilize Sabre to book and issue airline, hotel, car, and other reservations accurately and efficiently
- maintain sufficient account knowledge to assist clients without delay
- check queues daily to ensure accuracy and completeness of issued tickets
- maintain service non-stop programs such as preferred vendors, waiver/favors, rezcritiques, and vacation referrals
- provide travel expertise to clients
- send quotes for international travel and analyze rules for restrictions or non-refundable conditions
- meet KPIs including productivity, transactions, attendance, and schedule adherence
- communicate with airlines about flight changes, seating, and upgrades and update clients accordingly
- follow ADTRAV policies, procedures, and approved workflows on how to service travelers
- provide excellent customer service and empathize with travelers to identify and solve issues
- communicate effectively with other agents and employees to solve problems and service travelers
- become knowledgeable in ADTRAV industry and customer base
- participate in ongoing training to build knowledge and skills
- represent ADTRAV by embracing company values and maintaining effective working relationships
- adhere to company policies and procedures
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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