CORPORATE TRAVEL CONSULTANT - AFTER HOURS/WEEKENDS ONLY
Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Range $23.00 - $1.00
Work Schedule
Flexible
Weekend Shifts
Benefits
401(k)
Job Description
ADTRAV Travel Management, established in 1977, is a well-respected corporate travel management company with over four decades of experience. They specialize in managing a wide range of travel programs including corporate, government, vacation, group, meetings, and incentive travel across the United States. Over the years, ADTRAV has demonstrated consistent growth and is recognized as one of the top business travel management companies nationwide. Their extensive knowledge and experience make them a leader in the travel industry, dedicated to providing clients with professional and comprehensive travel solutions tailored to their individual needs.
The company is currently seeking a Corporate Travel C... Show More
The company is currently seeking a Corporate Travel C... Show More
Job Requirements
- High school diploma or equivalent
- minimum 2 years of experience booking domestic and international travel
- experience with GDS system Sabre required
- knowledge of government travel regulations and visa requirements
- strong computer skills and ability to work with multiple applications
- excellent communication and listening skills
- ability to work weekends only schedule
- ability to obtain security clearance
- able to pass credit, criminal, and employment reference background checks
- ability to maintain confidentiality
- able to work remotely
- able to sit for extended periods
- highly self-motivated
- strong organizational skills
Job Qualifications
- High school diploma or equivalent
- at least 2 years of experience booking domestic and international travel, complex international travel a plus
- experience using a GDS System, Sabre required, Amadeus a plus
- highly knowledgeable of city, airline, hotel, and car rental codes
- knowledgeable of government travel requirements, visas, and passports
- understanding of federal travel regulations, Fly America Act and Open Skies Agreement
- strong computer and typing skills including ability to navigate quickly between programs and use shortcut keys
- demonstrated experience learning and using technology, able to use multiple applications and monitors simultaneously
- ability to consistently deliver excellent customer service internally and externally
- experience with Microsoft Office suite including Outlook, Word, and Excel
- excellent English written and verbal communication skills
- excellent listening skills
- strong attention to detail with emphasis on accuracy and quality
- highly self-motivated and able to manage multiple priorities simultaneously
- strong organizational and problem-solving abilities
- ability to communicate ideas clearly and concisely, while being open to feedback and direction
- professional and positive demeanor with internal and external customers
- able to work remotely and meet home-office requirements
- able to sit and work at a computer for extended periods
- able to maintain confidentiality of company and client information
- able to work weekends only schedule as specified
- able to obtain security clearance as required
- able to pass credit, criminal, and employment reference background checks
Job Duties
- Answer calls and emails promptly from clients who are requesting new travel arrangements or changes to existing itineraries
- utilize Sabre to book and issue airline, hotel, car, and other reservations accurately and efficiently
- maintain sufficient account knowledge to assist clients without delay
- check queues daily to ensure accuracy and that all issued tickets are complete
- maintain service non-stop programs such as preferred vendors, Waiver/Favors, RezCritiques, and Vacation Referrals
- provide travel expertise to clients
- send quotes for international travel, break rules down to see if there are restrictions or are non-refundable, understand open skies and FAA rules
- meet KPIs as outlined by management including productivity and transactions
- communicate with airlines on flight changes, seating, and upgrades and provide updates to the client as needed
- follow ADTRAV policies, procedures, and approved workflows on how to service travelers
- provide excellent customer service in every interaction with travelers, showing empathy and solving traveler issues
- communicate effectively with other agents and employees to solve problems, gather information, and service travelers
- become knowledgeable in ADTRAV's industry and customer base
- participate in ongoing training to continuously build knowledge and skills in the industry
- represent ADTRAV by embracing company values and maintaining effective working relationships with employees, partners, vendors, and clients
- adhere to company policies and procedures
- other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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