CORPORATE TRAVEL CONSULTANT - AFTER HOURS/WEEKENDS ONLY

Houston, TX, USA|Remote

Job Overview

Employment Type

Hourly

Part-time

Compensation

Type:

Hourly

Rate:

Range $23.00 - $1.00

Work Schedule

Flexible

Weekend Shifts

Benefits

401(k)

Job Description

ADTRAV Travel Management, established in 1977, is a leading company in the travel management industry with over forty years of expertise. Specializing in managing corporate, government, vacation, group, meetings, and incentive travel programs across the United States, ADTRAV has earned a strong reputation for providing clients with tailored travel solutions and exceptional service. With steady growth throughout its history, ADTRAV is recognized as one of the top business travel management companies nationally, demonstrating its commitment to excellence and innovation in the travel sector.

This particular opportunity at ADTRAV is for a Corporate Travel Consultant focused on after-hours and weekend shi... Show More

Job Requirements

High school diploma or equivalent
Minimum 2 years of experience booking domestic and international travel
Experience with GDS systems such as Sabre required
Strong knowledge of airline, hotel, and car rental codes
Understanding of government travel requirements and regulations
Ability to work weekends only including Saturday and Sunday shifts
Strong computer skills including typing and multitasking
Excellent customer service and communication skills
Ability to work remotely and maintain confidentiality
Able to obtain required security clearance
Must pass background checks including credit and criminal checks
Able to manage multiple priorities with minimal supervision
Strong organizational and problem-solving skills
Ability to work extended hours at a computer station
Flexible with weekend shift schedules

Job Qualifications

High school diploma or equivalent required
At least 2 years of experience booking domestic and international travel
complex international a plus
Experience using a GDS System
Sabre required, Amadeus a plus
Highly knowledgeable of city, airline, hotel, and car rental codes
Knowledgeable of government travel requirements, visas, and passports
Understanding of federal travel regulations, Fly America Act and Open Skies Agreement
Strong computer and typing skills, including ability to navigate quickly between programs and use shortcut keys
Demonstrated experience learning and using technology, ability to use multiple applications and monitors at one time
Ability to consistently deliver excellent customer service, internally and externally
Experience with Microsoft Office suite (Outlook, Word, Excel)
Excellent English written and verbal communication skills
Excellent listening skills
able to listen to and respond to traveler’s needs and clarify as needed
Strong attention to detail with emphasis on accuracy and quality
Highly self-motivated and able to manage multiple priorities simultaneously and complete tasks with minimal supervision
Strong organizational and problem-solving abilities
Ability to communicate ideas and concepts clearly and concisely, while open to feedback and direction
Able to present a professional and positive demeanor with internal and external customers/clients and work cooperatively
Ability to work remotely and meet home-office requirements
Able to sit and work at a computer for extended periods without leaving work area
Able to maintain confidentiality of company and client information
Able to work a schedule that is weekends only, Saturday and Sunday, 6 am-7 pm CT or 7 am-8 pm CT
Able to obtain security clearance as required to work on high level security accounts
Able to successfully pass a credit, criminal, and/or employment reference background check

Job Duties

Answer calls and emails promptly from clients who are requesting new travel arrangements or changes to existing itineraries
Utilize Sabre to book and issue airline, hotel, car, and other reservations accurately and efficiently
Maintain sufficient account knowledge to assist clients without delay
Check queues daily to ensure accuracy and that all issued tickets are complete
Maintain service non-stop programs such as preferred vendors, Waiver/Favors, RezCritiques, and Vacation Referrals
Provide travel expertise to clients
Send quotes for international travel
break rules down to see if there are restrictions or are non-refundable, understand open skies and FAA rules
Meet KPIs as outlined by management, including maintaining consistent attendance and adherence to the schedule
Communicate with airlines on flight changes, seating, and upgrades and provide updates to the client as needed
Follow ADTRAV policies, procedures, and approved workflows on how to service travelers
Provide excellent customer service in every interaction with travelers
Show empathy and be able to identify and solve traveler issues
Communicate effectively with other agents and employees to solve problems, gather information, and service travelers
Become knowledgeable in ADTRAV's industry and customer base
Participate in ongoing training to continuously build knowledge and skills in the industry
Represent ADTRAV by embracing company values and maintaining effective working relationships with employees, partners, vendors, and clients
Adhere to company policies and procedures
Other duties as assigned

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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