CORPORATE TRAVEL CONSULTANT - AFTER HOURS/WEEKENDS ONLY
Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Range $23.00 - $1.00
Work Schedule
Standard Hours
Flexible
Weekend Shifts
Benefits
401(k)
Paid Time Off
Flexible Schedule
Professional Development
remote work
Job Description
ADTRAV Travel Management, founded in 1977, is a well-established leader in corporate travel management with over four decades of expertise in handling a broad range of travel programs across the United States. Our extensive experience spans corporate, government, vacation, group, meetings, and incentive travel programs, reflecting our commitment to delivering exceptional service and comprehensive travel solutions. As one of the top business travel management companies in the country, ADTRAV continues to experience steady growth fueled by a strong focus on client satisfaction, innovation, and operational excellence. We pride ourselves on delivering tailored travel management services that meet the specific needs... Show More
Job Requirements
- High school diploma or equivalent
- minimum 2 years of experience booking domestic and international travel
- strong proficiency in Sabre GDS system
- knowledge of city, airline, hotel, and car codes
- understanding of government travel requirements including visas and passports
- familiarity with federal travel regulations including Fly America Act and Open Skies Agreement
- excellent customer service skills
- strong computer and typing skills
- ability to work weekends only on specified schedule
- ability to work remotely and maintain confidentiality
- ability to obtain security clearance
- ability to pass background checks
Job Qualifications
- High school diploma or equivalent
- at least 2 years of experience booking domestic and international travel, complex international a plus
- experience using a GDS system, Sabre required, Amadeus a plus
- highly knowledgeable of city, airline, hotel, and car rental codes
- knowledgeable of government travel requirements, visas, and passports
- understanding of federal travel regulations, Fly America Act, and Open Skies Agreement
- strong computer and typing skills, including ability to navigate quickly between programs using shortcut keys
- demonstrated experience learning and using technology and ability to use multiple applications concurrently
- ability to consistently deliver excellent customer service
- experience with Microsoft Office suite including Outlook, Word, Excel
- excellent English written and verbal communication skills
- excellent listening skills
- strong attention to detail with emphasis on accuracy and quality
- highly self-motivated and able to manage multiple priorities with minimal supervision
- strong organizational and problem-solving abilities
- able to communicate ideas clearly and concisely and open to feedback
- professional and positive demeanor with customers and clients
- able to work remotely and meet home-office requirements
- able to sit and work at a computer for extended periods without leaving the work area
- able to maintain confidentiality of company and client information
- able to work weekends only, Saturday and Sunday, from 6 am to 7 pm CT or 7 am to 8 pm CT
- able to obtain security clearance for high-security accounts
- able to pass credit, criminal, and employment reference background checks
Job Duties
- Answer calls and emails promptly from clients who are requesting new travel arrangements or changes to existing itineraries
- utilize Sabre to book and issue airline, hotel, car, and other reservations, accurately and efficiently
- maintain sufficient account knowledge to assist clients without delay
- check queues daily to ensure accuracy and that all issued tickets are complete
- maintain service non-stop programs such as preferred vendors, Waiver/Favors, RezCritiques, and Vacation Referrals
- provide travel expertise to clients
- send quotes for international travel and explain restrictions, non-refundable fares, Open Skies and FAA rules
- meet KPIs as outlined by management including productivity and attendance
- communicate with airlines regarding flight changes, seating, and upgrades
- follow ADTRAV policies, procedures, and approved workflows
- provide excellent customer service with empathy and problem solving
- communicate effectively with other agents and employees
- become knowledgeable in ADTRAV's industry and customer base
- participate in ongoing training
- represent ADTRAV by embracing company values and maintaining effective relationships
- adhere to company policies and procedures
- other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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